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Automated assurance

Visibility and insight for effective service and network automation.


Maintaining control while traffic escalates and networks virtualize

Headcount reductions forcing you to do more with fewer people

Reductions in operations budgets slowing down investment in new tools and solutions

Siloed service assurance and system tools require time-consuming, manual effort

Correlating end-to-end service performance with physical and virtual infrastructure issues

Accurate, timely and meaningful feedback to drive real-time network and service orchestration

Prioritizing customer impacting events to address the most critical first to protect revenue

Identifying and eliminating degraded customer experience driving high customer churn


Networks have changed–so must service assurance

Hybrid, virtual and cloud networks are becoming more difficult to operate effectively. Operations teams are being squeezed between increasing complexity—due to new technologies and massive scaling—shrinking budgets and the pressure to continually improve customer quality of experience (QoE) to minimize churn. Traditional tools for monitoring service assurance and network quality lack the required scalability and flexibility—and cost too much. A new paradigm is needed—one that embraces the open, dynamic, distributed nature of virtual and cloud networks, leverages machine learning (ML) and artificial intelligence (AI) to bring greater insight and speed to customer management and telecom network management—and does it all at a lower cost.

Adaptive service assurance for dynamic networks and services

EXFO’s Nova adaptive service assurance platform is the industry’s first service assurance-centric automation platform. It automatically provides the right data at the right time to detect, diagnose and resolve —or predict and prevent—customer-impacting events originating from communications network infrastructure and services.

The Nova platform uses adaptive automation to automate time-consuming manual monitoring, diagnosis and decision-making processes that monopolize operations. This frees resources to proactively improve network performance and customer experience, and to deploy new services and revenue faster. It orchestrates the real-time interworking of EXFO solutions with existing monitoring, operations and network management systems, while adapting to the current context. It dynamically collects and analyzes the right mix of system, monitoring and telemetry data to perform real-time network monitoring and inform effective action.

Adaptive service assurance acts as a catalyst to help service providers evolve from simple process automation to realizing fully orchestrated, closed loop networks—unlocking value at each step on the journey.

Who benefits from automated assurance?

The Nova adaptive service assurance platform delivers a diverse set of benefits across the entire service provider organization. Its unique ability to build customized workflows among state-of-the-art tools such as active and passive monitoring, real-time anomaly detection, topology modeling and correlation as well as AI-based analytics, make it an extremely powerful and flexible platform for everyone from operations to the c-suite.

Key benefits

By automating many of the routine operations tasks and time-consuming activities, such as root cause analysis or service activation testing, operators will be able to significantly improve efficiency and eliminate many unnecessary truck rolls. At the same time, by allowing staff in key-skill positions to remain focused on their primary jobs—rather than being called in to fight fires—service providers will be able to implement more preventative maintenance activities further reducing the need for expensive troubleshooting and repair.