Ordering guide

Location where product will be used:

• United States
• Canada
• Latin-America
• Europe, Middle East, Africa
• Asia-Pacific
• China

First-Time Orders

Before placing your first order, please submit a credit application to our Credit department to enable efficient processing of all future transactions.

1. Download and print the Credit application form (PDF).
2. Complete and sign the form.
3. Fax or mail it to the EXFO Credit department at the number indicated. All applications are acknowledged and promptly processed.

Credit Card Orders

For deliveries in Canada and the USA, please place your order using our secure application. If you already have an EXFO account, log in directly to the credit card orders application. To register for an EXFO account, click here.

• +44 2380 246 800 (Europe, the Middle East and Africa )
• +1 418 683 0211 x 23585  (for all other regions)

Electronic Data Interchange

EXFO supports EDI order processing. For more information, contact us. 

Sales Acknowledgement

Typically, a sales acknowledgment is sent by fax or e-mail in the 48 hours following the reception of your purchase order by Customer Service. More time may be required when orders include non-standard products or refurbished equipment.

Find a Local Sales Contact

EXFO has a vast distribution network to better serve our customers worldwide. Find the nearest EXFO distributor or sales contact.

United States of America

Place your order with:

EXFO America Inc.
3400 Waterview Parkway, Suite 100
Richardson, TX 75080
USA

Send your purchase order:

Email: [email protected]
Credit card orders: Log in to our secure application to place your order: My credit card orders 

Any questions? Call our Customer Service department at 1 800 663-3936.

Please make sure to include the following information:

• Billing address
• Name of buyer, with contact details
• Shipping address, with contact details
• Purchase order (PO) number and date of issue
• Payment terms
• Incoterm information or FOB point
• Shipping details (carrier account number, etc.)
• Tax status/exemption certificate
• IRS# or federal tax ID
• Quantity
• Part number/complete configuration
• Item unit price
• Reference quote number (if applicable)

Canada

Place your order with:

EXFO Inc.
400 Godin Avenue
Quebec, Quebec G1M 2K2
CANADA

Send your purchase order:

Email: [email protected]
Credit card orders: Log in to our secure application to place your order: My credit card orders 

Any questions? Call our Customer Service department at 1 800 663-3936.

Please make sure to include the following information:

• Billing address
• Name of buyer, with contact details
• Shipping address, with contact details
• Purchase order (PO) number and date of issue
• Payment terms
• Incoterm information or FOB point
• Shipping details (carrier account number, etc.)
• Tax status/exemption certificate
• Quantity
• Part number/complete configuration
• Item unit price
• Reference quote number (if applicable)

Latin-America

Place your order with:

EXFO Inc.
400 Godin Avenue
Quebec, Quebec G1M 2K2
CANADA

Send your purchase order:

Email: [email protected]

Any questions? Call our Customer Service department at +1 418 683-0211.

Please make sure to include the following information:

• Billing address
• Name of buyer, with contact details
• Shipping address, with contact details
• Purchase order (PO) number and date of issue
• Payment terms
• Incoterm information or FOB point
• Shipping details (carrier account number, etc.)
• Quantity
• Part number/complete configuration
• Item unit price
• Reference quote number (if applicable)

Europe, Middle East, Africa

For United Kingdom, Middle East and Africa, place your order with:

EXFO Europe Ltd.
Winchester House
School Lane, Chandlers Ford
S053 4DG
UNITED KINGDOM

For Eastern Europe and Nordic countries*, place your order with:

EXFO OY
Elektroniikkatie 2
P.O. Box 100
90501, Oulu
FINLAND

For Western Europe countries** place your order with:

EXFO Solutions S.A.S
Z.A.C. Airlande
2 Rue Jacqueline Auriol
Saint Jacques De La Lande
CS 69 123
35091 Rennes Cedex 9
FRANCE

Send your purchase order:

Fax: +44 2380 246 801
Email: [email protected]

Any questions? Call our Customer Service department at +44 2380 246 800.

Please make sure to include the following information:

• Billing address
• Name of buyer, with contact details
• Shipping address, with contact details
• Purchase order (PO) number and date of issue
• Payment terms
• Incoterm information
• Preferred billing currency (USD, Euro or GBP)
• Shipping details (carrier account number, etc.)
• VAT number (for deliveries in the European Community only)
• Quantity
• Part number/complete configuration
• Item unit price
• Reference quote number (if applicable)

*Eastern Europe and Nordic countries include: Denmark, Finland, Iceland, Norway, Sweden, Russia, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Republic of Moldova, Romania, Slovakia and Ukraine.

**Western Europe countries include: Andorra, Austria, Belgium, Croatia, Cyprus, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, San Marino, Slovenia, Spain, Switzerland.

Asia-Pacific

Place your order with:

EXFO Inc.
400 Godin Avenue
Quebec City, Quebec G1M 2K2
CANADA

Send your purchase order:

Email: [email protected]

Any questions? Call our Customer Service department at +1 418 683-0211.

Please make sure to include the following information:

• Billing address
• Name of buyer, with contact details
• Shipping address, with contact details
• Purchase order (PO) number and date of issue
• Payment terms
• Incoterm information
• Shipping details (carrier account number, etc.)
• Quantity
• Part number/complete configuration
• Item unit price
• Reference quote number (if applicable)

China

Place your order with:

EXFO Inc.
400 Godin Avenue
Quebec City, Quebec G1M 2K2
CANADA

Send your purchase order:

Email: [email protected]

Any questions? Call our Customer Service department at +86 (10) 8950 8858.

Please make sure to include the following information:

• Billing address
• Name of buyer, with contact details
• Shipping address, with contact details
• Purchase order (PO) number and date of issue
• Payment terms
• Incoterm information
• Shipping details (carrier account number, etc.)
• Quantity
• Part number/complete configuration
• Item unit price
• Reference quote number (if applicable)

Online store

Visit our China flagship JD store.