Welcome to EXFO support
We're here to help!
Support Americas
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +1-418-683-5498 Other countries
- Toll-free: +1-866-683-0155 USA and Canada
- Contact us
Field network testing, wireless solutions
- Toll-free: +1-800-663-3936 USA and Canada
- Fax: +1-972-761-9067
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support EMEA
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone:+44-2380-246-800
- Toll-free:+800-2255-3936
- Contact us
Field network testing, wireless solutions
- Phone: +358-403-010-300
- Toll-free: +358-8-564-5203
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support APAC
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +65-6333-8241 Asia-Pacific
- Contact us (Asia-Pacific)
- Phone: +86-10-8950-8858 China
- Toll-free: +400-610-6999 China
- Contact us (China)
Field network testing, wireless solutions
- Phone: +91-020-67209130
- Fax: +91-124-4868378
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support Americas
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +1-418-683-5498 Other countries
- Toll-free: +1-866-683-0155 USA and Canada
- Contact us
Field network testing, wireless solutions
- Toll-free: +1-800-663-3936 USA and Canada
- Fax: +1-972-761-9067
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support EMEA
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone:+44-2380-246-800
- Toll-free:+800-2255-3936
- Contact us
Field network testing, wireless solutions
- Phone: +358-403-010-300
- Toll-free: +358-8-564-5203
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Support APAC
Field network testing, lab and manufacturing testing and EXFO Connect solutions
- Phone: +65-6333-8241 Asia-Pacific
- Contact us (Asia-Pacific)
- Phone: +86-10-8950-8858 China
- Toll-free: +400-610-6999 China
- Contact us (China)
Field network testing, wireless solutions
- Phone: +91-020-67209130
- Fax: +91-124-4868378
- Contact us
Service assurance
- Phone: +1-978-367-5789 Other countries
- Toll-free: +1-877-261-3279 USA
- Contact us
Training
Courses to stay on top of technological trends and best practices. Upskill your efficiencies in the field.
Knowledge base
2024-11-05
How to update a PX1 using a USB connection
General Information
PX1
2024-11-05
2024-11-05
How to update a PX1 using the Testflow Mobile Application
General Information
PX1, Testflow
2024-11-05
2024-10-31
MaxTester Battery level shows greater than 100%
Battery and Power
MAX-700B/C/D series, MAX-FIP, MAX-900 series, MAX-5205
2024-10-31
2024-10-30
Updating the firmware on the EX1/EX10
Software Installation and Update/Upgrade
EX1 and EX10
2024-10-30
2024-10-25
Is it recommended to calibrate the FIP-400B and FIP-500 series inspection scope?
Calibration
FIP-410B, FIP-415B, FIP-420B, FIP-425B, FIP-430B, FIP-435B and FIP-500
2024-10-25
2024-10-25
FIP Inspection Scope will not Auto-Focus
Error Messages and Unexpected Operation
FIP-415B, FIP-430B, FIP-435B
2024-10-25
2024-10-25
Wireless FIP Inspection Scope battery is not charging
Battery and Power
FIP-415B, FIP-425B, FIP-435B
2024-10-25
2024-10-25
Unable to focus FIP-400B series fiber inspection scope
Fiber Optic testing
FIP-410B, FIP-415B, FIP-420B, FIP-425B, FIP-430B, FIP-435B
2024-10-25
2024-10-15
Should I turn off my FTB/LTB unit before removing a module from its slot?
General Information
FTB and FTBx modules
LTB units
FTB units
2024-10-15
2024-10-01
What are the different iOLM options available?
Fiber Optic testing
iOLM, MAX-700B/C/D series, FTB-700 series, FTBx-700C/D series
2024-10-01
2024-09-26
Explaining the different EXFO accounts
Licenses, Options, Keys and Accounts
EXFO website, Exchange
2024-09-26
2024-09-24
Warning - The battery for the open transceiver system's insertion counter is "depleted" or "low"
Error Messages and Unexpected Operation
Open Transceiver Systems ( TA-)
2024-09-24
2024-09-18
What is the difference between the 32 bit and 64 bit versions of Fastreporter?
Licenses, Options, Keys and Accounts
FastReporter 2,
FastReporter 3
2024-09-18
2024-08-29
Low injection or High Reflectance Warning message
Error Messages and Unexpected Operation
All OTDR and iOLM products
2024-08-29
2024-08-20
How to send support diagnostic logs from the EXFO Exchange Mobile application
Transferring and Uploading Results
EXFO Exchange mobile, Android, IOS
2024-08-20
Let’s keep in touch!
Get the latest news on network testing, monitoring and analytics.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Thank you!