Before placing your first order, please submit a credit application to our Credit department to enable efficient processing of all future transactions.
Fax or mail it to the EXFO Credit department at the number indicated. All applications are acknowledged and promptly processed.
Credit Card Orders
Credit card orders are processed in Canadian dollars, US dollars, Euros and British pounds accordingly.
Visa, MasterCard and American Express credit cards are accepted.
To place your credit card order by phone, please call Customer Service:
+1 800 663-3936 (for deliveries to Canada and the USA)
+44 2380 246 800 (for deliveries to Europe, the Middle East and Africa)
+1 418 683-0211 (for all other regions)
Electronic Data Interchange
EXFO supports EDI order processing. For more information, contact us.
Sales Acknowledgement
Typically, a sales acknowledgment is sent by fax or e-mail in the 48 hours following the reception of your purchase order by Customer Service. More time may be required when orders include non-standard products or refurbished equipment.
Any questions? Call our Customer Service department at +44 2380 246 800.
Please make sure to include the following information:
Billing address
Name of buyer, with contact details
Shipping address, with contact details
Purchase order (PO) number and date of issue
Payment terms
Incoterm information
Preferred billing currency (USD, Euro or GBP)
Shipping details (carrier account number, etc.)
VAT number (for deliveries in the European Community only)
Quantity
Part number/complete configuration
Item unit price
Reference quote number (if applicable)
*Eastern Europe and Nordic countries include: Denmark, Finland, Iceland, Norway, Sweden, Russia, Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Republic of Moldova, Romania, Slovakia and Ukraine.
**Western Europe countries include: Andorra, Austria, Belgium, Croatia, Cyprus, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Monaco, Netherlands, Portugal, San Marino, Slovenia, Spain, Switzerland.
Asia-Pacific
Place your order with:
EXFO Inc. 400 Godin Avenue Quebec City, Quebec G1M 2K2 CANADA
