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In today’s fast-paced telecom environment, customer acquisition and retention are make-it-or-break-it factors to success. Customer churn on the other hand, is a major barrier.

The EXFO team was in Japan to host the 100GE field-testing seminar in collaboration with Harada. The objective of this event was to provide attendees with valuable information, and showcase EXFO’s lat...

Customer churn hurts. Losing customers is bad enough, but the negative word-of-mouth that often ensues adds insult to injury by damaging opportunities with prospective customers.

With the recent explosion of over-the-top (OTT) services and the increasing demand for faster, higher-quality video content, operators need to increase the available speed of xDSL services running ove...