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In today’s fast-paced telecom environment, customer acquisition and retention are make-it-or-break-it factors to success. Customer churn on the other hand, is a major barrier.

The EXFO team was in Japan to host the 100GE field-testing seminar in collaboration with Harada. The objective of this event was to provide attendees with valuable information, and showcase EXFO’s lat...

With the recent explosion of over-the-top (OTT) services and the increasing demand for faster, higher-quality video content, operators need to increase the available speed of xDSL services running ove...

Customer churn hurts. Losing customers is bad enough, but the negative word-of-mouth that often ensues adds insult to injury by damaging opportunities with prospective customers.