During times of crisis, service providers face challenging conditions just when their customers are most heavily dependent on telecom services. When people are forced into new routines, traffic volumes spike at times and in locations that would usually be relatively quiet.
To discuss this, Bill Hogg, former President, Technology Operations at AT&T, and Ken Gold, Solutions Marketing Leader at EXFO, will be leading a webinar on how to use automation to maintain peak network performance under challenging circumstances and its role in 5G rollouts.
Managing the unprecedented traffic surge and flow of alarms
In the early months of 2020, data traffic increased by 50% in many regions globally, and WiFi calls were up 76% in the United States, putting an additional burden on residential networks while impacting call quality.
These resulting abnormal, dynamic traffic patterns continue to generate a tidal wave of alarms, overwhelming operations staff who may also be working remotely with limited access to vital data and collaboration tools.
Maintaining network performance and customer experience
Maintaining peak performance under these conditions requires a new way of quickly automating the detection, assessment and resolution of customer-impacting events, before they escalate into large-scale outages. When traffic and user behavior can’t be captured with simple thresholds and averaged KPIs, streaming AI-powered analytics can be employed to make sense of the individual customer experience, and what’s impacting it in real time.
Join our webinar to learn: