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Instantly detects and predicts customer-impacting events so network operators can rapidly resolve or prevent network issues
Nova SensAI automatically detects and measures customer-impacting events in real time—telling you who was impacted, where and for how long. It diagnoses the root cause of issues so they can be rapidly resolved. Plus, it predicts issues to prevent future outages or network degradation. More customers will leave your network before they’ll report a problem. Keep those customers instead—let Nova SensAI help you reveal what was once invisible.
Detect and resolve. Predict to prevent.
Automatically detects and predicts network outages and impairments
True customer impact reporting in seconds
Instantly diagnoses and ranks fault origin
Accelerates problem resolution to reduce customer churn
Learns what’s normal and adapts to change
Openly ingests & analyzes any data source
By openly analyzing data from multiple systems and sources in real-time, Nova SensAI's proactive network monitoring capability autonomously adapts to network changes, user behavior and applications to differentiate impairments from normal events. When problems do occur, operators can better manage troubleshooting operations in the field, prioritizing technician activity based on outage severity.
True user experience is largely invisible. Most network degradations are short and affect small groups of customers at a time—they often disappear before slow, analytics-driven monitoring detect them. Despite most degradations remaining invisible to the operator, their impact is very real to the customer, as reflected in customer propensity to churn.
Only models that continuously analyze data in real time can deliver a true snapshot of network health. Nova SensAI defines a normal pattern then qualifies future events and anomalies as normal or triggers alarms for those that are abnormal. As the network or services change, Nova SensAI’s model of what’s normal adapts and changes too—it continuously re-evaluates and re-assesses what “normal” is as services and traffic changes.
Watch EXFO’s E2E automation story to learn how EXFO’s Nova Adaptive Service Assurance (A|SA)—the industry’s first service assurance-centric automation platform—quickly gives operators the right data at the right time to detect, diagnose and resolve customer-impacting events originating from communications network infrastructure and services.
Brand experience is everything in an era when mobile customers are hard to attract and even harder to retain. When customers check their mobile devices on average 150 times per day, low quality networks can deliver a punishing blow to an operator’s overall brand and individual-customer’s brand experience. If customers switch operators due to poor network quality, they won’t be back without some significant and provable change that rebuilds confidence. For an operator, understanding network status and quickly being able to act and fix issues affecting core product offerings are essential for achieving exceptional brand performance and ultimately keeping customers.
Nova SensAI is more than an operations tool, it’s a revolution in customer management and brand building. It delivers insights that benefit and inform an operator’s entire organization including targeted information important to operations, customer care, product management and the C-suite.