EXFO and Zain unlock the value of network data to boost CX and revenues

Together, EXFO and Zain work on 40+ innovative use cases

Through a close, three-year partnership, EXFO and Zain successfully created and deployed a unique customer insight program to acquire a deep understanding of customers. Together, they created over 40+ innovative use cases. These out-of-box use cases focus on embedding AI and machine learning to improve end-user experience, raise customer satisfaction and find new revenue streams.

Key takeaways

Boost to data service adoption by providing the right contract, service coverage and device to subscribers
Churn prediction model predicts churn at a rate above 70%, well above expectations
Fraud prevention via SIM box identification and flagging of fist bill defaulters and fake users

Data center fiber management: trends and testing best practices

Why EXFO’s iORF is critical in 5G networks

Understanding TCP testing

Advanced 5G RAN troubleshooting (with EXFO's Nova RAN & professional services)

Swisscom delivers exceptional HD voice quality with VoLTE

CenturyLink automates service delivery with EXFO's real-time topology

EXFO and Zain unlock the value of network data to boost CX and revenues

Together, EXFO and Zain work on 40+ innovative use cases

Key takeaways

Téléchargez l'étude de cas complète

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Data center fiber management: trends and testing best practices

Why EXFO’s iORF is critical in 5G networks

Understanding TCP testing

Advanced 5G RAN troubleshooting (with EXFO's Nova RAN & professional services)

Swisscom delivers exceptional HD voice quality with VoLTE

CenturyLink automates service delivery with EXFO's real-time topology

EXFO and Zain unlock the value of network data to boost CX and revenues

Together, EXFO and Zain work on 40+ innovative use cases

Key takeaways

Téléchargez l'étude de cas complète

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