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Adaptive Service Assurance: How to ensure rural subscriber satisfaction in an ever-changing “New Normal” network?

Dipankar Bhattacharyya

Head of Technology and Solutions Engineering

Dipankar Bhattacharyya was appointed as Head of Technology and Solutions Engineering – EXFO Americas, for Service Assurance BU in November 2019.

Mr. Bhattacharyya has over 23 years of experience in the Telecommunications, IT and Software industry and extensive expertise in both Wireless and Wirelines technologies across the globe.

Before joining EXFO, he served as Vice president of Solutions Engineering and Technical Account Management for the Americas region of Mavenir.

He previously held Solutions and Delivery leadership roles at Oracle, Acme Packet and Empirix.

Mr. Bhattacharyya holds a Masters Degree in Electronics Science from the University of Calcutta.

Adam Daken

Principal Solution Specialist

Adam Daken is a Principal Solution Specialist with EXFO focusing on AI/ML, automation and analytics solutions withing EXFO's Nova service assurance platform. Since 2006 Adam has worked with telecom operators in various capacities, supporting their efforts to ensure optimum network performance and best quality of experience for their customers. Prior to joining EXFO, Adam served as Director of Sales Engineering at Intersec for the Americas region. Adam holds a Bachelor of Science in Electrical Engineering from the Virginia Polytechnic Institute and State University.

With the many disruptions COVID-19 posed to our daily routines and the way we do business, the increased demand for connectivity is pressing service providers to ensure quality network access to their subscribers. Notions of “normal” network behavior with capacity and performance expectations during “busy hours” or in “traffic centers” have all been disrupted, highlighting the need for change in the way operators manage networks. Moreover, the need to virtualize networks while deploying new 5G use cases with stringent SLAs magnify the complexity of assuring the quality of experience delivered to customers on existing and future networks.

In this webinar we will discuss how an Adaptive Service Assurance approach through real-time analytics, end-to-end monitoring (RAN to Core), ML/AI automation, and a multidomain smart data collection and processing would allow rural operators to swiftly adapt to the rapid rate of technological change, growing customer expectations, and budget constraints in a competitive market.

Key takeaways:

  • Actionable Insights: Maximizing the benefits from your existing investment in service assurance
  • Smart Monitoring: probe-less, probe-based and on-demand data capture
  • Convergence: Conglomeration of Active and Passive monitoring
  • E2E: Multi-domain service assurance (RAN / Core / Transport)
  • Power of AI/ML: Embedding telecom expertise in an AI/ML-powered service assurance solution

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