Existing service operations centers (SOC) have been the heartbeat of network operations for many years. Integrating OSS, BSS, CRM and network device and services data has allowed operators to view, in real time, the performance of the network and deliver a unified view of the customer experience.
Up until now, this system has been a set of manual process that is time consuming and costly. In addition, it is difficult to keep up with the constant changes in existing services and support the addition of new services such as SD-WAN. This problem will only get worse as the industry moves to virtualization.
This webinar will explore how operators can mitigate the problems in the SOC as they move from a physical to hybrid and eventually a fully virtualized environment through automation of the critical functions. This session will cover everything from network and test configurations that assist in accelerating service delivery while eliminating human error, to deploying automated root cause analysis, to a fully closed loop automated environment that uses KPIs from the network to make meaningful changes improving service quality and improved subscriber satisfaction.