Not meeting SLAs? Time to sort things out.
Ethernet business services represent a growing percentage of service providers’ revenue. According to Frost and Sullivan, the global market size is projected to hit $50 billion in 2015. In the past, business customers were satisfied with a monthly service-level agreement (SLA) reports from their service providers. But no more. Today, customers require much more, and service providers must keep up. At a minimum, business customers expect direct access to a detailed daily view of their services matched to SLAs. In many cases, business customers demand a real-time view of these services—a need that legacy monitoring solutions cannot cost-effectively fulfill.
What is an Ethernet business services company to do?
EXFO’s Xtract, an open analytics platform for SLA monitoring, is your go-to solution for complete and comprehensive SLA visibility. Designed to increase operational efficiency, reduce troubleshooting time, and help meet SLA commitments, EXFO Xtract is a proactive end-to-end monitoring platform focused on performing impact and root cause analyses.
By gleaning field test data, probe performance data and network data, EXFO Xtract provides true real-time E2E lifecycle management. Thanks to its open APIs, it allows for deep integration into customers’ OSS, CRM or inventory systems—giving maximum flexibility at their fingertips. From ensuring inventory synchronization to supporting test standards, such as Y.1731, TWAMP or UDP Echo, to triggering circuit (port and flow) and infrastructure polling (covering memory, CPU, availability, etc.) as well as performing segmented bandwidth utilization monitoring and event management, EXFO Xtract covers it all.
EXFO just released a new Xtract brochure that provides in-depth information on the solution and how it can effective take end-to-end SLA visibility to the next level. Download it today or contact an EXFO specialist for more information!