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Careers at EXFO


Technical Support Specialist / Spécialiste - Soutien technique

Beyrouth, Lebanon

Job summary:

Working in the L3 customer support team, lead complex troubleshooting and resolve critical or escalated technical issues in close cooperation with R&D.

What you’ll do:

  • Configure and troubleshoot customer related issues on our servers. Participate actively in on-call support with different global field partners, which may include occasional after hours and weekends shift work
  • Reproduce customer issues in self built lab environments & qualify fixes provided by engineering
  • Participate to customer issues prioritization calls with the various support teams
  • Build automation and participate actively in the scripting strategy, to restore & resolve customer issues
  • Troubleshoot customer system’s performance at the hardware, software and Database level
  • Be involved with software development team for future development and improvements to be implemented from the collected customer cases from the support group
  • Accountable for customer satisfaction on the resolution
  • Ensure the transfer of technical knowledge to support and engineering teams


What we’re looking for


  • Advanced level Linux skills, including installation, systems administration and troubleshooting;
  • Advance level web application (Proxy, SSL, Java)
  • Advanced Wireline & Wireless protocol understanding
  • Advanced networking skills (TCP/IP, Subnetting, VLANs, IPv4/IPv6 routing, firewall and SSL/IPSec VPNs)
  • Experience scripting (Bash, Python)
  • Expertise with virtualization technologies (VMware, Docker, Kubernetes)
  • consideration for database (SQL, Sybase, Oracle)
  • Consideration for Big Data architecture knowledge

Required Aptitudes:

  • Strong communication and collaborative skills are a must;
  • Ability to communicate clearly and transparently in English, verbally and in writing, keeping the right people informed of relevant issues; French spoken is very desirable;
  • Work well in a fast paced, dynamic environment with geographically distributed teams;
  • Self-motivated, results-oriented with a strong desire to learn;
  • Ability to Analyze and Prioritize;
  • Ability to drive special task force teams to accelerate specific customer situations


Must Have:

  • Bachelor degree in Software Engineering or Computer Science
  • Minimum of 3 years in hands-on technical role
  • Includes occasional after hours and weekends shift work
Technical Support Specialist / Spécialiste - Soutien technique Beyrouth, Lebanon | Posted March 11, 2021

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