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COVID-19: As a designated essential telecom solutions provider, EXFO remains fully operational with our employees' health and safety as our top priority.

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Careers at EXFO

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Computer Technician

Richardson, United States

Summary of the position:As a Level 1 IT Technician, you will provide IT support for the company's employees as a team.

 

Your role:

  • Provide remote and telephone support to the company's employees in multi-sites in Quebec and North America;
  • Solve problems and perform hardware and software updates;
  • Following interventions with users, follow up on requests and ensure compliance with procedures;
  • Make requests to install, set up and update software and software packages;
  • Provide training when setting up and updating software packages;
  • Physically installing computers and helping to maintain the computer fleet;
  • Act as a technical resource for all printing problems including cartridge changes;
  • Make the various redesigns of the computer equipment when required;
  • Accompanying in meeting rooms (videoconferencing, presentation configuration, etc.);
  • Receiving the goods; Write or correct installation procedures, as appropriate;
  • Ensure adequate documentation and quality control of services and equipment;
  • Maintain the Software and Hardware inventory.
  • Must be compliant and follow the computer security rules.  

 

What we're looking for

Technical Skills:
 Experience with ticketing system. (Service-Now Knowledge, is an advantage) -

Knowledge of the O365 Environment is an advantage.

 

Skills required:

  • Be customer service oriented.
  • Autonomous and motivated.

 

Relevant
Experience Requirements:  More than 2 years of experience in large-scale IT support;
Language requirement:   English (French is an advantage)
Training:
 DEC or DEP in computer science or higher.

Computer Technician Richardson, United States | Posted May 18, 2021

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