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Customer Service Representative

Mexico, Mexico

Job summary

Within the systems & services team, you carry out the following missions :

 

Your role

  • Check and enter our customers' orders as well as respond to various inquiries,
  • Follow up on current projects (shipments, follow up on export deliveries, follow up on invoicing milestones)
  • Process, document and follow up on complaints
  • Your participation will also be solicited in various projects to improve the quality of service
  • Support to management for updating contract monitoring, reporting, Quality documents.

 

What we are looking for:  

Technical skills

  • You have an important transverse role being in interface with various departments and of course the commercial relation which requires a good relational ease.
  • You know the basic International Trade rules (Incoterms, means of international payments, principle of billing in advance)
  • You have a good understanding of the financial aspects of invoicing
  •  You are sensitive to cultural diversity

Required skills

  • Autonomy
  • Sense of initiative and curiosity
  • Adaptability, agility and flexibility
  • Rigor and organisation
  • Promote a “team player” attitude and respect
  • Availability

 

Requirements

 

  • Relevant experience: you have a successful experience of about 3 years in a similar international function (Grand Export)
  • Language requirement: Fluency in fluent written and oral Spanish and English is essential
  • French is desired but not essential
  • Knowledge of IT tools, especially the Office suite (proficiency in Excel essential)
  • Knowledge of SAP is desirable but not essential
     

Education :

Any combination of relevant studies / experiences will be considered.

Customer Service Representative Mexico, Mexico | Posted 5 days ago

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