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Cookie Policy

Cookie Policy
Cookie Policy

This Cookie Policy (“Policy”) explains what cookies are, how and why they are used on EXFO Inc. and any of its affiliates (“EXFO”) websites, mobile and software application (each, a “Site”), as well as your options regarding the use of cookies and the information collected. You or a “user” refers to any individual who visits or otherwise uses a Site. By using the Sites, you are accepting and agreeing to the privacy practices outlined in this Policy. Visiting Sites with your browser settings adjusted to accept cookies tells us that you consent to our use of cookies and other technologies as described in this Policy.

Should you have any questions regarding our Cookie Policy, please contact us.

1- What are Cookies?

Cookies are text files containing small amounts of information that are downloaded to your device when you visit or use a Site. Cookies are sent back to the Site at each subsequent visit or to any another Site that recognizes them. Cookies are useful because they allow a Site to recognize a user’s device. you visit or use a Site. Cookies are sent back to the Site at each subsequent visit or to any another Site that recognizes them. Cookies are useful because they allow a Site to recognize a user’s device. Cookies are sent back to the Site at each subsequent visit or to any another Site that recognizes them. Cookies are useful because they allow a Site to recognize a user’s device.

Cookies perform lots of different jobs, like allow you to navigate between pages efficiently, remember your preferences and generally improve your experience. Due to their core role of enhancing or enabling usability or site processes, disabling cookies may prevent you from using certain parts of a Site.




Session Cookies



We use a session cookie to recognize you from page to page within a Site, to remember you when you are logged-in or to enable services and features, such as accessing secure areas of a Site.

This cookie lasts for the duration of your visit. It is destroyed when you close the browser or navigate away from the Site.

By using our Sites, you agree that we can place these types of cookies on your device.

When these cookies are disabled, various functions of the Sites will be broken or unavailable.

For more information on session cookies and what they are used for, click here.

Performance Cookies

Google Analytics


Performance cookies collect information about how visitors use a Site, i.e., the pages you go to most often, and any error messages you receive.

These cookies do not collect information that identifies you. The information these cookies collect is aggregated, therefore anonymous, and is only used to understand how the Site is being used and identify problem areas to improve user experience.

You can find out more about Google’s privacy policy concerning its analytics service at Google privacy policy.

Google also offers a tool that allows you to opt-out of being tracked by Google Analytics across all websites and can be found here.

Functionality Cookies

Targeting Cookies

Marketo cookies


The Site uses an automation system provided by Marketo Inc. (“Marketo”), which uses cookies to recognize you as a unique user when you return to the Site, and to track various data related to your Site usage in order to provide custom content or services related to your specific interests.

The cookies placed by the Marketo server are readable only by Marketo. For more information on Marketo cookies and what they are used for, click here.

2- Other Cookie Or Data Collection That May Be Used On Sites

Flash Cookies/Local Shared Objects. Adobe Flash Player is used to deliver a rich media experience. Where we use Macromedia Flash on our Sites, a small Flash Cookie may be used. The purpose of using these cookies is to store your flash player preferences and enhance your browsing experience. Flash Cookies are stored on your computer like standard cookies, except that they are stored in a different location. For this reason, it is not always possible to block or manage Flash Cookies directly from your browser.

To manage or delete Flash Cookies, please visit Adobe’s website for full information. Please note that some of the interactive tools will cease to work properly when Flash Cookies are disabled.

Social Buttons. On many of the pages of our Sites you will see “social buttons”. These enable users to share or bookmark web pages or access EXFO content on these social media. These buttons include: Twitter, Google+, Facebook “Like”, LinkedIn “Share”, ShareThis and YouTube. You may also find other regional or language-specific social media buttons. By clicking on any of these buttons, the Siteswill register your action and may use that information.

To implement these buttons and connect them to the relevant social networks and external sites, scripts from domains outside of EXFO must be used. You should be aware that when you are logged-in to the services of these sites (e.g., Google and Facebook), they are likely to be collecting information about your browsing habits, including when on the EXFO Sites, even if you do not click on a social button. Read the respective policies of each of these sites to see how they use your information and how to opt-out or delete such information.

External Web Services. A number of external web services are used on the EXFO Sites to display specific content within our web pages. For example, to display images we may use Flickr, to display slideshows we may use SlideShare, to show videos we may use YouTube. This is not the complete list of the services we use, or might use in the future, but these are the most common. Like for social buttons, we cannot prevent these sites or external domains from collecting information on your use of embedded content. If you are not logged-in to these external services, then they will not know who you are, but will likely gather anonymous usage information (e.g., number of views, plays, loads).

3- Cookies Used On The Investors Section





Session Cookie


The primary purpose of the session cookie is to assign a unique ID to a user that can be used to follow the path of the user throughout a website.  This unique ID is saved in the cookie, along with 2 timestamps that together are used to determine the last visit date of a user that is used on a “what’s new” page.  In addition, the cookie contains a key that prevents anybody from unauthorized altering the contents of the cookie.

The session ID stored in the cookie also is used as a lookup key for “remember me” functionality that is used for webcasts and mail requests. If a user chooses to use this “remember me” functionality (by checking a box when entering a webcast), the users’ information will be linked internally at Shareholder.com with this session ID.

This cookie has a 1-year life span.

The session cookie is checked on every page view, and is set if the session cookie is not detected.  If the user has cookies disabled, the session is reset on every page hit.  This does not affect the user’s experience, except that “remember me” functionality used in webcasts will not work; the user will have to re-enter all user information for every webcast.

When this cookie is disabled, the reports generated through the client extranet “dialogue” regarding site usage will not be able to follow the paths of this user.



Briefcase Cookie


This cookie enables the briefcase functionality on the Site.  Most documents throughout Webcenter/360 (such as PDFs of SEC filings) can be added to the briefcase. The user then can visit his briefcase at some later date and download all of the documents together as a .ZIP file or individually.

This cookie lasts for 1 year but the duration can be customized.

When these cookies are disabled, users are unable to place documents into the briefcase for compression and bulk download, and instead must download items individually.


Opt-out Cookie


Webcenter/360 gives a user the option to opt-out of using cookies to store information.  However, the only way of remembering the fact that a user does not want to use cookies is to save that information in a cookie.

This is done by clicking on a specific opt-out link. The person has to reset this cookie every time the cookie is cleared from his system. This cookie is simply provided as an option for people that do not want cookies to store their information, but do not have access to (or do not want to) alter their cookie settings. 

This cookie has no expiration date. The cookie must be deleted to restore the function.

The Site will assume that the user has allowed cookies and has attempted to set them as normal. Depending on the security level of his browser, this may result in multiple prompts for the user to accept cookies.

4- How Can Your Web Browser or Device Control Cookies?

All major browsers provide security controls for cookies. In general, they allow users to block all cookies, or block specific or third-party cookies. You may also activate the settings on your browser that allow you to refuse cookies. Unless you set your browser to refuse cookies, our system will issue cookies when you log-on to our Sites. 

The “help” portion of the toolbar in most browsers will provide information on how to prevent your browser from accepting new cookies, how to tell the browser to inform you when you receive a new cookie or how to disable cookies altogether.

We strongly recommend that you accept cookies, because cookies enable you to take advantage of some of the Sites’ features.

5- What Can You Do To Control Cookies Collected?

If you disagree with the use of cookies, you have the following options: