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Breaking Up Big Data: When Big Data Is Too Inflexible to Find Out QoE, Ensure SLA Compliance and Troubleshoot


Marko Falck

Manager - Mobile Operator Solutions, EXFO

Mr. Marko Falck is a 10+ year veteran of the Test and Measurement industry. Mr. Falck has specialized in building innovative solutions for validating wireless technologies. With expertise extending  from Layer 1 physical domain radio interface testing to the mobile network monitoring solutions and user plane analysis at Layer 7, he brings valuable insights to mobile network operators (MNOs), network equipment manufacturers (NEMs) and all others (such as chipset manufacturers).

Mr. Falck joined EXFO in 2011 as a Product Manager for EXFO’s wireless simulator products. He has since moved up to be in charge of customer-focused network analysis solutions in the wireless ecosystem.

He is recognized for his work in the conceptualization of innovative testing methods and tools, such as the world’s first MIMO OTA solution. 

With the rise of mobile broadband, mobile network operators (MNOs) are facing an incredible challenge in terms of delivering mobile QoE. To meet the rising demand of understanding mobile broadband subscribers and mobile server usage, operators deploy customer experience analytics solutions. However, Big Data and mobile broadband also pose significant challenges to operators, from deployment to troubleshooting.

This webinar will address the following topics:

  • Nature and challenges of Big Data in the mobile networks
  • Meaning of QoE and methods to validate QoE
  • Concept of SLA and subscriber’s unwritten SLA expectations
  • How to breakup Big Data for QoE, SLA and troubleshooting






Thank you.