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Mobile World Congress - How data & AI engage the customer

  • 2021年6月30日
  • Online event

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演讲人

Philippe Morin

首席执行官

Philippe Morin于2017年4月被EXFO公司任命为首席执行官(CEO)。他拥有超过25年的电信行业工作经验,并于2015年11月成为EXFO公司的首席运营官(COO),领导公司的全球销售、市场开发、营销和产品战略。在加入EXFO前,Morin在Ciena担任全球销售和运营高级副总裁。在此之前,他在北电网络担任多个高级领导职务,包括城域以太网业务总裁、光网络业务副总裁和总经理。Philippe Morin曾获得魁北克市拉瓦尔大学电气工程学士学位和蒙特利尔麦吉尔大学的商业(MBA)硕士学位。

With the shift to digital interactions, we now have a new kind of consumer whose behaviours, expectations and values have changed dramatically. Businesses have seen many new opportunities with the adoption of AI and data in order to help achieve and improve positive customer experiences. We are seeing more in-depth and robust customer engagement systems, which are driving that change to a new type of customer connection. This session will focus on successful business strategies from AI and data implementation, opportunities and challenges faced and what is in store for the new connected consumer.

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