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Team Leader - Documentation & Training

France, Spain, Canada

Rennes

The team Leader is defining the technical documentation and training strategy adapted to our Cloud-Native solutions environment. He/She is in charge to deliver the associated framework to the different stakeholders in order this strategy to be executed.

DevOps Mindset, Gitlab, DocAsCode, Training As Code are the new challenges ahead of us that he/she needs to embrace in order to excel in the user experience of our solutions through technical documentation and training.

The Team Leader will ensure, in close collaboration with the Solutions managers, Marketing and Communication, Services, the adequation of these needs with the EXFO user experience expectations.

 

The team leader of that activity will have the following mission: 

  • Manage and develop the team members, acting as a servant leader
  • Willing to jump into technical tasks, when needed
  • Define the user needs for the Adaptive Service Assurance division as far as technical documentation & training are concerned, in a Software driven company approach
  • Define and establish state of the art tools, methodologies, processes to answer to these needs and deliver associated framework
  • Ensure with the different Solution managers, Marketing and communication, Services of the adequation of these needs with the EXFO user experience expectations
  • Conduct the transformation and manage the “legacy” solutions accordingly
  • Act as a change agent in the different teams impacted by the changes (services, R&D…)
  • Put in place the feedback loop for an utmost user experience and define associated metrics
  • Constantly propose innovative ideas to differentiate from the competition
  • Ensure optimal team’s skillsets and talent, driving the hiring and onboarding of team members.

 

Competencies and Skills

  • Product Design
  • Customer focused
  • Technical Documentation and Product Knowledge dissemination
  • Digital learning and training
  • DevOps Mindset
  • Team leadership
  • Change management experience
  • Results oriented
  • Technically knowledgeable
  • Strong communication skills, ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment

 

Qualifications

  • University degree in Marketing and communication, Product design or equivalent;
  • High level of product and/or development management skills (Product Design, Ux, Marketing, Gitlab, DevOps mindset…)
  • Documentation and/or Training Acumen in a DevOps mindset is a plus
  • Fluency in French and English

 

 

 

 

 

Team Leader - Documentation & Training Rennes, France, Spain, Canada | Posted 2022年5月24日

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