System Administrator

Job summary

As part of the organization this person would be responsible for development, maintenance and end-user support for internal software tools & solutions ensuring the integrity and security of data in accordance with business needs and industry best-practices.

What you’ll do

Hands-on participation to tools deployment, upgrade, and configuration management activities.

As Administrator for deployed tools & solutions, ensure adequate system, application and database level proactive monitoring for reliable operational availability, performance and scalability.

Ensure security through access controls, backups.

Create and maintain all related documentation.

Working with third-party vendors and consultants for system-specific support and maintenance activities.

Troubleshoot issues and end-user support for deployed tools & platforms.

Participate to identification, deployment and communication of tool usage best practices.

Develop and deploy solutions for tool integrations.

Develop automation scripts as required for data storage, retrieval etc.

Imparting tool usage training to R&D teams.

Facilitate data extraction and analysis as required for reporting needs.

What we’re looking for

Technical skills

• Excellent knowledge of JIRA Software and related integration tool chain / solutions. Experience with complex JIRA platform and tools upgrade.
• Expert knowledge of GitLab and various tool functions including SCM, CI / CD configurations, ALM functionality, Security analysis functions, etc.
• Knowledge of WhiteSource tool functions and integrations.
• Knowledge of MSSQL Server and database tuning. Programming / scripting knowledge using SQL scripts, stored procedures, etc.
• Problem solving skills - troubleshoot and resolve issues related to software tools, partners with the IT team for problem resolution.
• Ability to train and guide people across sites.
• Knowledge of SharePoint configuration and customization preferred.
• Knowledge of networking and windows system administration preferred.

Required aptitudes

• Communicates efficiently with all stakeholders to provide timely and accurate information
• Customer support oriented
• Attention to detail
• Team player, who goes out of his /her way to help the team members, whenever possible
• Comfortable under high-stress and exhibits poise and focus

Must have

Pertinent experience: 7+ years

Language requirements: Advance knowledge of English (Oral and writing)

Education:

Bachelor of Engineering, Information Technology (or equivalent).