Solutions Delivery Engineer

Job summary:

You will contribute to the implementation / support of EXFO Telecommunication Monitoring Solution. During the project you will work in collaboration with the project manager, R&D teams and the technical teams of the customer as a Solution Delivery Engineer

What you'll do: 

• Oversee the technical analysis and the validation of the solution 
• Package and deploy the solution test and Customer environments
• Provide support to the customer teams on operation and troubleshooting of the solution
• Prepare all the documents needed to integrate the solutions into the customer environment
• Execute end-to-end integration & are responsible for the validation and acceptance of the solution with respect to the schedules agreed with the client
• Carry out the investigations required for the resolution of the incidents by relying on superior support teams.

What We are looking for

Technical Skills:

• Proficiency working in Linux based Operating Systems.
• Working knowledge with openstack, heat templates, and Azure AKS.
• Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
• Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
• Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
• Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog.

Preferred Skills:

• Familiarity with 5G call flows and 5GC SBI components.
• Familiarity with Kafka, Elastic, Spark, and MariaDB.
• Knowledge of WSO2 Identify server, LDAP, and single sign-on.

Required Aptitudes:

• A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
• Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
• Experience working collaboratively with team members in different geographic locations and time zones.
• Experience working in an Agile / Scrum environment
• Strong problem solving and analytical skills
• Candidate must have good written and oral communication skills, be a fast learner.
• Ability to lead discussions on technical issues and drive toward resolution
• Able to explain and define complex issues within a business setting

Must Have:

Pertinent Experience:

• 5+ years’ experience in a client-facing technical role.

Education:

• Bachelor degree in Software Engineering or Computer Science
• Includes occasional after hours work

What we are offering