Customer Project Leader

EXFO develops smarter network test, monitoring and analytics solutions for the world’s leading telecommunications service providers, network equipment manufacturers and webscale companies—and we love what we do! With nearly 1,900 employees in more than 25 countries, EXFO is no. 1 worldwide in fiber optic test solutions and has the largest active assurance deployment. Our broad portfolio of intelligent hardware and software solutions enable our customer’s network transformations related to fiber, 5G, virtualization and big data analytics. We’re always looking for top talent to help us lead the way in a thriving industry with boundless opportunities.

Job Summary

This role will consist in taking care of Customer projects within EMEA region, with travels as needed for projects execution and broader customers’ engagement.

What you’ll do

• Be the lead for Customer projects consisting in deploying EXFO solutions in Customer environment.
• Be the main Point of Contact between Customer and EXFO for all project matters (project progress, planning, meeting, acceptance negotiation).
• Drive the assigned projects from Purchase Order reception until project closure:
  • Planning of all activities
  • Kick-off (internal and with customer) preparation and animation
  • Booking and synchronization of resources (Engineering, Installation, Commissioning, Professional Services)
  • Tracking execution, anticipation and mitigation of risks
  • Project financials and invoicing including revenue recognition– Reporting
  • Customer interface - Hand-over to Support
• Contribute to pre-sales phase notably to check the implementation proposal within the offer; support Sales/Pre-Sales teams for any operational matter.
• Success metrics: customer satisfaction, projects delivered on time / on budget / with expected quality.

What we’re looking for?

 Technical skills

- Good technical knowledge of 2G/3G/4G & 5G protocols and of IT domain

- Big Data implementation and Managed Services experience will be appreciated

- Advanced query (SQL) and scripting languages as a minimum, deeper software development languages and skills an advantage

Required aptitudes

- Leadership

- Business acumen

- Good negotiation skills

- Customer orientation

- Excellent relationship and team player

- Excellent verbal and written communication skills

Must have

• Pertinent experience: 5 to 10 years of successful experience as Project Manager in mobile telecommunications environment, IT and international environment

• Language requirements: Fluent in English & Arabic.  French would be an advantage

• Education: BS/MS Degree level in Telecom, Electrical Engineering, Computer Science or equivalent

Travel: 

Work is performed, with wide variation, from EXFO local office, personal home office or on-site at Customer Office

Any other combination of experience/studies will be considered.