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Customer Project Leader (F/M)

Roma, Italy

Job summary

· In order to support its business growth in Italy, EXFO is recruiting a Customer Project Manager.

· Reporting to the EMEA SaSS senior manager, this role will consist in taking care of Customer projects within EMEA region.

· Position based in Italy (Roma), with travels as needed for projects execution and broader customers’ engagement.

 

What you’ll do

· Be the lead for Customer projects consisting in deploying EXFO solutions in Customer environment.

· Be the main Point Of Contact between Customer and EXFO for all project matters (project progress, planning, meeting, acceptance negotiation).

· Drive the assigned projects from Purchase Order reception until project closure :

- Planning of all activities

- Kick-off (internal and with customer) preparation and animation

- Booking and synchronization of resources (Engineering, Installation, Commissioning, Professional Services)

- Tracking execution, anticipation and mitigation of risks

- Project financials and invoicing follow-up

- Reporting

- Customer interface

- Hand-over to Support

· Contribute to pre-sales phase notably to check the implementation proposal within the offer; support Sales/Pre-Sales teams for any operational matter.

· Success metrics: customer satisfaction, projects delivered on time / on budget / with expected quality.

 

What we’re looking for

Technical skills

· Good technical knowledge of 2G/3G/4G protocols and of IT domain

· Big Data implementation and Managed Services experience will be appreciated

- Knowledge of network security will be a bonus

 

 

Required aptitudes

· Leadership

· Business acumen

· Good negotiation skills

· Customer orientation

· Excellent relationship and team player

· Excellent verbal and written communication skills

 

Must have

Pertinent experience: 5 to 10 years of successful experience as Project Manager in mobile telecommunications environment, IT and international environment (especially in Italy)

Language requirements: Fluent in Italian & English. Basic in French will be appreciated.

Education: BS/MS Degree level in Telecom, Electrical Engineering, Computer Science or equivalent

Customer Project Leader (F/M) Roma, Italy | Posted 2020年7月7日

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