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27 mai 2014

Quality of Experience, the True Differentiator: Can You Assure It?

Nandan Naik

Product Line Manager, EXFO Service Assurance

Nandan Naik brings to EXFO over 13 years of international experience in 3GPP Mobile and RAN products, with a keen acumen in LTE, 3GPP HSPA, EDGE and GPS protocols. Nandan started his career in software engineering at Motorola India in September 2001, and has gained extensive experience over the past several years through various positions in systems engineering and integration, field application engineering, product management and customer relations.

Prior to joining EXFO, he was a Product Manager at Spirent Communications, and prior to that he held the position of Senior Wireless Architect at Sycamore Networks. In his role as Product Line Manager at EXFO, Nandan works in direct partnership with wireless technology and product teams tasked with managing, architecting, mentoring, leading and engineering innovations. Nandan holds a bachelor’s degree in electrical engineering from the University of Mysore in India.

It is a well-known fact that a happy customer is a repeat customer. So, what can mobile operators do to certify their services, which customers are paying for? To reduce CHURN and increase customer satisfaction, operators need to gauge end-users’ experience. Operators also need to be 100% confident in their ability to deliver the promised quality of services needed to maintain their customer base and ensure recurring revenue streams. The question is, can this be achieved with the simple touch of a button on a smartphone?

In this webinar, you will learn:

  • How to continuously validate wireless network services for increased QoE
  • How to measure and analyze real-time end-user QoS and QoE metrics
  • How to optimize the efficiency of your operational team through enhanced QoE