It is perhaps surprising that network topology has moved from the back office of the OSS and planning groups, to the front office of customer care. CSPs now recognize the acute need to overlay network visualisation with contextual data about their customers and their services. Planned work (i.e., jobs to be executed, open faults requiring rapid resolution, performance problems, and major network incidents) all need to be understood against an accurate live topology.
Why? Because a dynamic live topology is the only way possible to track and link simultaneous occurrences and incidents on the network to the services that are being sold to, and consumed by, specific customers. Multipurpose in application—such a graph can also be used to understand the dynamic network. A dynamic live topology provides the fundamental linking capability that the modern customer service center needs to succeed.
Webinar attendees will learn: