Customer Experience-Driven Troubleshooting

11 février 2015

Jorma Axelsson

Senior Product Line Manager, EXFO Wireless

Wireless End to End: IMS/ LTE Networks (VOLTE, VOIP, femtocells, big data)

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Operators are launching LTE networks with the objective of growing their revenues with an excellent quality‑of‑experience proposition for subscribers. At the same time, subscribers are expecting to obtain added value in return for premium pricing—irrespective of how they are using their operator’s bandwidth. However, the challenge for many operators is that existing monitoring and troubleshooting systems are not flexible enough to enable them to deliver the value proposition.

This webinar focuses on how operators can overcome these market challenges by conducting customer experience-driven troubleshooting. During the session, concrete examples are provided to demonstrate how to accelerate time-to-resolution and save costs with this approach. This session is a perfect fit for operators who have or will be launching LTE networks and want to take on larger competitors in their markets.

The MSO Subscriber Wars, Part 2: the Foundation of an Empire

Cinco maneras de desplegar la fibra más rápido y reducir los costes antes de la llegada de las 5G

Service assurance in the era of 5G: automation will be essential

Customer Experience-Driven Troubleshooting

Jorma Axelsson

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The MSO Subscriber Wars, Part 2: the Foundation of an Empire

Cinco maneras de desplegar la fibra más rápido y reducir los costes antes de la llegada de las 5G

Service assurance in the era of 5G: automation will be essential

Customer Experience-Driven Troubleshooting

Jorma Axelsson

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