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Automating field tests & analysis to boost operational efficiency

Michael Proctor

Manager, Business Development – FTB Platform Ecosystem

Michael has over 17 years of telecommunications experience specializing in testing and service assurance of VoIP, IPTV and Carrier Ethernet deployments for Tier-1 service providers, cable MSOs and wireless operators. Michael has held positions in operational consulting, product market management and technical sales in North America and Europe, supporting test equipment, OSSs and cloud-based solutions. Michael has a Bachelor’s Degree in Electronic and Electrical Engineering from Loughborough University (UK) and is a MEF Carrier Ethernet Certified Professional.

For many CSPs, today’s field testing is inefficient and technician productivity is low. This is impacting their ability to deploy new infrastructure fast enough to meet market demand. Inadequate testing can lead to service issues, delays, cost overruns, subscriber churn and reputational damage. Currently, many telcos waste excessive time on tests that generate low-quality data.

With test automation, the time to implement tests might be reduced by as much as 50% and the time wasted on post-test data entry could be eliminated entirely. Validation testing and test result analysis can get closer to real time. Furthermore, automation can increase the consistency and accuracy of test data both at collection and when inputting into field management systems. Reduced human error translates into higher QoE for customers and lower opex for the telcos.

Network operators need to ensure the fiber they lay today will deliver the bandwidth demands of the future. Automated data collection and analysis is the key to faster, more efficient first-time-right deployments.


James Crawshaw, Senior Analyst – OSS/BSS Transformation, Heavy Reading 
Michael Proctor, Product Line Manager, Field Test Cloud Services, EXFO

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