Did you know that only 3% of quality degradations are identified by existing systems? Customers are more likely to switch providers than report a problem.
5G, NFV and cloud networks will only make the situation worse.
Most operators believe the solution is automated troubleshooting, but 60% say that the lack of real-time visibility of impairments prevents them from automating. With Nova Adaptive Service Assurance, operators get “the right data right now” to detect, diagnose and resolve customer-impacting issues in context and deliver outstanding customer experience.