Proactive rather than reactive operations

Imagine being able to identify and fix issues before they become problems. Imagine if your customers never complained about service quality because it’s never an issue. Imagine never getting penalized for violating an SLA. 

While this may seem like a dream, this is exactly what data-driven operations is all about. Identifying negative trends as they appear, understanding any potential impact to customers and the network, prioritizing fixes to maximize impact and minimize service issues, reducing cost of operations and providing insight for capacity and service planning so that your network can continue to grow. 

Having the 100% visibility of service and network performance and knowing how best to address them is the key to proactively eliminating issues before they become service impacting.