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Director, Services EMEA



Job summary

Reporting to the Global Services Vice-President, the Regional Director EMEA will lead the organization to deliver EXFO SASS solutions to customers across the region and provide customer support on these solutions. He/She will manage a multi-country and multi-functional team of 50+ professionals spanning functions in project management, solution delivery, solution engineering/upgrade and customer care.

The Regional Director is expected to display a leadership on 3 main focus areas:  strategic, people and operational.  The director is responsible for the delivery of mandates, products, special projects and tasks with discipline through well-known practices.  Knows how to attract, develop and showcase talent and therefore contribute to grow people and the entire organization.  The director is driving results by using concept & data analysis to respond to today's and tomorrow's business challenges. 


Strategic Focus

  • Understand market trends and create customer-centric mindset.
  • Knowledgeable of the specific domain and/or technology under leadership.
  • Participate to create corporate strategic vision for the short and mid-term and drive efficient execution.
  • Translate to the team the corporate strategic vision and connect the dots with all the different initiatives within EXFO.
  • Aligned with the corporate vision, elaborate and execute the strategy of his own sector; organizational efficiency, technology adoption, solutions & products orientation and target markets. 
  • Closely work in collaboration with the counterpart Director to ensure understanding and alignment of common objectives.
  • Ensure overall technology watch is performed and socialized

People Focus

  • Acts as servant leader by putting emphasis on support and growth.  Create winning conditions to make the team succeed, by providing appropriate coaching and foster a 360° learning culture.
  • Promote team autonomy while facilitating collaboration between the various teams.
  • Play a role of influencer with the entire EXFO community at all levels in every sector regards in line with the scope of responsibilities.
  • Acts as a company ambassador and has an impact outside of the organization with peers and/or industry.

Operational Focus

  • Accountable for the delivery of high-quality solutions of products and/or services as per business objective and priorities.
  • Promote best practices harmonization to ease work between teams.
  • Create and nurture a safe environment, where cheap failure and learnings are fostered
  • Responsible for the cost efficiency of the group under direction in order to maximize profitability.
  • Promote and contribute to continuous improvement of the overall global services organization, through specific initiatives.
  • Always keep in mind the customer expectations (internal or external) and facilitate problem solving while taking into account the levels of authority of the teams.

What we’re looking for

Technical skills

  • Telecom Optical fiber and mobile networks (5G)
  • Excellent know-how on complex solutions integration
  • Good knowledge in Software Engineering / Installations / Industrialization
  • Good knowledge in new IT & Telecoms technologies: e.g. Big Data, NFV/SDN, …

Required aptitudes

  • Transformational leadership & Influence
  • Strategic thinking
  • Customer focus
  • Business Agility
  • Effective decision making
  • Focus on results
  • Emotional Intelligence
  • Talent Development
  • Excellent Communication skills


Must have

Pertinent experience: you have minimum 15 years of expertise in the software industry leading an international team in the telecommunications sector.

Language requirements: Fluent in English & French

Education: Graduated computer science Engineer or equivalent.

Ability to travel


Any other combination of experience/studies will be considered.


Director, Services EMEA Rennes, France | Publié le 7 octobre 2021

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