Measuring True Customer Experience

Bruno Giguère was nominated to EXFO’s CTO Office in 2006. As Sr. Advisor, he is instrumental in analyzing market dynamics and implementing corresponding technical strategies for the Transport and Service Assurance Division. He is EXFO’s representative to many standard organizations including the Metro Ethernet Forum, the International Telecommunication Union and the Broadband Forum. Mr. Giguère is also the Canadian National Study Group Chairman for ITU-T Study Group 12 and the current Editor of ITU-T  Y.1564 and MEF 48. Mr. Giguère holds a bachelor’s degree in Electrical Engineering from the École de technologie supérieure in Montréal, Canada.