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Resident System Engineer

Richardson, United States

Job summary:

You will contribute to the implementation / support of EXFO Telcommunication Monitoring Solution. During the project you will work in collaboration with the project manager and the technical teams of the customer as a resident engineer

 

 What you’ll do:

- Oversee the technical analysis and the validation of the IT / networks, systems, hardware and telecom parameters prerequisites,
- Prepare all the documents needed for the integration/implementation of the solution
- Provide support to the customer teams on operation and troubleshooting of the solution
- Prepare all the documents needed to integrate the solutions into the customer environment,
- Execute end-to-end integration & are responsible for the validation, the acceptance of the solution and the respect of the schedules agreed with the client,
- Carry out the investigations required for the resolution of the incidents by relying on superior support teams.

 

What we’re looking for

  • A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
  • Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
  • Experience working collaboratively with team members in different geographic locations and time zones.
  • A demonstrated history of creating non-trivial applications in Java, .Net, Ruby, Python, PHP, Javascript or another modern, general purpose programming language, including integrations with JSON, XML and REST APIs.
  • Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting
  • Proficiency working in Linux based Operating Systems
  • Experience working in an Agile / Scrum environment
  • Strong problem solving and analytical skills
  • Candidate must have good written and oral communication skills, be a fast learner
  • Sound understanding in areas of Computer Science such as Algorithms, Data Structures, Databases.
  • Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
  • Working knowledge of devOps, Docker, virtualization, kubernetes and micro services
  • Understanding of networking protocols, standards, and hardware such as Kakfa, PULSAR, Syslog, TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, firewalls and router configurations
  • Ability to lead discussions on technical issues and drive toward resolution
  • Able to explain and define complex issues within a business setting
  •  

Experience in those domains will be highly appreciated

 

Required Aptitudes:

Customer orientated
Excellent communication & interpersonal relationships
Autonomy, leadership and proactive
Rigorous and able to manage multiple projects simultaneously
Configuration and fine-tuning of the solution to adapt it to scope of work and customer environment.
Ability to analyze issues and provide root cause analysis

 

Must Have:

Relevant experience: 5 years minimum as a field engineer, system engineer or solution engineer.
Language requirement: Fluent in English, another language would be a plus (French, Spanish)
Master in Telecommunications, Engineering, Computer Science or equivalent.

Any other combination of experience/studies shall be considered.

Resident System Engineer Richardson, United States | Posted agosto 25, 2021

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