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COVID-19: como proveedor designado de soluciones esenciales de telecomunicaciones, EXFO se mantiene en pleno funcionamiento, teniendo como nuestra máxima prioridad la salud y la seguridad de nuestros empleados.

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Customer Care Specialist

Beyrouth, Lebanon

Job summary

 

  • Within the Customer Support organisation, your mission will consist in providing technical support on Products and EXFO Solutions.

 

What you’ll do

 

  • You are the main point of contact for one or several customers for maintenancee, support and Customer Care activities
  • You analyse and troubleshoot incidents raised by customers in order to ensure service restoration
  • You define, communicate and implement action plan to resolve incidents
  • You are responsible of restoration and resolution SLA and communication through customers
  • You manage technical escalation in collaboration with the technical Support Level 3

 

What we’re looking for

 

Technical skills

 

  • Linux Red Hat and Windows Server 2008/2012 Operating Systems
  • Database: MySQL, Sybase, PostgreSQL
  • Full understanding of 2G, 3G & 4G network architecture and associated interfaces & protocols
  • Virtualisation environments ESX/VMWare

 

Required aptitudes

 

  • Telecom knowledge and understanding
  • Accountable
  • Autonomous
  • Problem Solving capabilities
  • Good written & verbal communication skill
  • Customer Focused

 

Must have

 

Pertinent experience: 3 to 5 years’ experience in IT or telecom and support field

Language requirements: Fluency in English and Arabic

Education: BS/MS Degree level in Computer Science or equivalent

 

Any other combination of experience/studies will be considered.

Customer Care Specialist Beyrouth, Lebanon | Posted abril 16, 2021

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