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Field services

Streamline field test processes. Reduce errors and OPEX with automated and intelligent test platforms.

Your challenges

  • Effectively troubleshoot customer problems
  • Resolve complicated and escalating product issues quickly, often off-site or at customer site
  • Advanced capabilities and rates required—often not available on some modules

Description

Video, cloud computing and other bandwidth-intensive applications are forcing operators to rapidly increase core/metro network capacity. At the same time, network equipment manufacturers (NEMs) are driven to make their own customers more agile in the way they do business. At the forefront of innovation, NEMs continuously enhance their offerings without compromising quality. They need best-in-class test equipment to support them in their transformations.

EXFO brings test orchestration and 3D analytics to converged networks testing for 100G and beyond, addressing the needs of NEMs for design, verification and manufacturing.

Key benefits

Effectively troubleshoot customer problems

Resolve complicated and escalating product issues quickly, often off-site or at customer site

Advanced capabilities and rates that are not offered in other modules or test solutions

Frequently asked questions

As a customer support engineer, how do I troubleshoot customer issues easily?

Challenges

  • Effectively troubleshoot customer problems
  • Resolve complicated and escalating product issues quickly, often off-site or at customer site
  • Advanced capabilities and rates required—often not available on some modules

EXFO Solution

  • Only solution where same modules can move from a rackmount to a portable platform
  • LTB-8 Rackmount Platform supports hot swapping of modules so there is no downtime or interruptions in testing
  • FTBx-88200NGE is industry’s first solution offering integrated CFP4 and QSFP+/QSFP28 interfaces and supporting advanced lab features

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