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Why Standards Matter in Service Assurance

  • November 28, 2011

Kaynam Hedayat

CTO and Senior Director, Product Management, EXFO Service Assurance

   
   

This webinar discusses the role of standards in facing the challenges and capturing the opportunities presented by emerging trends in the service assurance industry.

There are a number of technology and market trends that are occurring in the Service Assurance industry, three of which will have a major impact on the architecture and methodology of monitoring systems.

  • Fundamental shift from focusing on service quality vs. network quality.
  • Convergence and the migration of all networks toward IP and the all IP network.
  • Focus around Quality of Experience and achieving end-to-end visibility into the service quality.

These trends together provide new challenges and many new opportunities for service providers and network operators alike. The challenges are around scalability and economics of network wide Service Assurance solutions. The opportunities are operational cost savings based on more efficient network operations and protection of investment with more control over customer satisfaction and customer churn.