Research Director at Analysys Mason
Mark is the Research Director and Practice Head for customer-facing systems in Analysys Mason's Telecoms Software and Networks research stream. He is also the lead analyst for the Customer Care research programme. His interest areas include the conversion of CSPs to modern DSP operations, the effect of network virtualisation on operations, and the evolution of software architectures in the cloud world.
The first 20 years of Mark's career were at Bell Laboratories, where he distinguished himself by starting software products for new markets and network technologies, and designing the interaction of BSS/OSSs with the underlying network hardware. Mark was Chief Scientist of Management Systems at Bell Labs, and has also been president of his own OSS strategy consulting company, CMO at the inventory specialist Granite Systems, VP of Product Strategy at Telcordia Technologies, and SVP of Marketing at a network planning software vendor. Mark holds an MPhil and a PhD in physics from Yale University and has received two AT&T Architecture awards for innovative software solutions. He is also an adjunct professor at UMass Lowell in the Manning School of Management, specialising in business strategy. Mark has also participated on the GSMA Global Mobile Awards judging panel.
Over the past years, we have witnessed how Service Assurance practices of CSPs have started to transform from network oriented to service and eventually customer-oriented operations. One of the newest key elements in this transformation is the introduction of end-to-end analytics, including geo-location, radio network, on-device, signaling, and user data and transmission analytics.
When moving into NFV, this transformation will have to shift gears and jump to a totally new level. Analytics and other SA solutions have to be able to cope with the dynamic nature of the network and co-operate with various of new entities, such as service orchestration. Specification and standardization work is ongoing; however, there are currently a lot of open questions regarding what functions will SA components provide in hybrid and full virtual network scenarios, and how they will be provided. Another tough challenge is how to cope with ever-growing traffic volumes when gradually moving away from dedicated hardware.
In this webinar, EXFO presents its vision on how Service Assurance will evolve from a physical to a hybrid and eventually to a fully virtual network. EXFO’s vision will be complemented with real-life use cases and proofs of concept.