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How to address challenges in the end-to-end qualification of pluggable transceivers? By François Robitaille | January 2021
Enabling inventory transformation with unified topology By Paolo Pelosio | January 2021
Fiber testing - tips and tricks from our experts January 2021
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How to Harness 5G’s Edge Computing Power

Alan Breznick

5G transformation Service assurance
January 26, 2021

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Fiber 101 series — the new dimension of coherent optics

Anabel Alarcon

Best practices
January 27, 2021

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Best testing practices for next-gen PON installation and troubleshooting

Guillaume Lavallée

January, 2021

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European operator uses Nova Context to improve trouble-ticket management

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WINDTRE differentiates on ‘top quality’ customer experience with Nova service assurance

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CenturyLink Lumen differentiates enterprise network services on ‘quality’ with Nova Active

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Service quality management - Nova Analytics

Empowers service operation centers (SOC) with a service quality management (SQM) application to help manage service quality proactively.

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All products Service quality management - Nova Analytics
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Success stories Resources Support
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Supporting your move towards a customer and service-centric organization

  • Creating a pivotal service operational center
  • Reinventing the process and organization based on models such as eTom defined by the TM Forum
  • Creating business and CEM use cases and service quality dashboards
  • Defining new quality indicators and SLAs
  • Providing improved visibility and quality of E2E services
  • Faster identification of service failures and degradations
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Making the move from NOC to SOC

The communications industry is moving towards service quality management (SQM)—a move driven by service operation centers (SOCs). SOCs help break your silo-based organization to better serve your customers and drive your digital transformation.

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Monitor end-to-end service quality

  • Monitor E2E service quality indicators from a user perspective including applications such as Facebook, YouTube, Instagram, VoLTE, VoIP, VoWifi, legacy voice as well as special operator services such as USSD.
  • Identify any quality degradations and prioritize service restoration based on the number of impacted subscribers.
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Perform fast diagnosis with issue demarcation

Provide service issue demarcation (RAN, core, device, user, transport) and escalate trouble tickets to the right teams for further investigation and resolution.

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EXFO & Three UK drive customer experience in all-telco cloud network

Fully virtualized NFV service assurance for Europe’s first full NFV/SDN telco cloud network

EXFO and Zain unlock the value of network data to boost CX and revenues

Together, EXFO and Zain work on 40+ innovative use cases

Analytics-driven 5G launch (with EXFO’s Nova Services)

Working with EXFO’s Nova Services, this EMEA mobile network operator achieved its 5G launch objectives.

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