en
  • EN

Products

Field network testing

New 5GPro Spectrum Analyzer - RF spectrum analyzer

Lab and manufacturing testing

LTB-12 - rackmount modular mainframe

Service assurance platform

Solutions

Service assurance solutions

Communications service providers

Contractors

Academic and research institutions

Cable MSO (multiple system operator)

Network equipment manufacturers

Webscale companies and data centers

Government

System integrators

Technologies

Services

Training

Featured Introduction to testing with OTDRs

Field network testing

Brochures and catalogs Be-an-Expert Training Catalog

Lab and manufacturing testing

Brochures and catalogs Be-an-Expert Training Catalog

Service assurance

Brochures and catalogs EXFO Astellia Training Courses

Resources

Technical documentation

Promotional documentation

Legal documentation

Blog

Rural fiber distribution solutions — PON technologies By Maury Wood | August 2021
The big data paradox By Scott Sumner | July 2021
Active Network Testing in Telecom Networks By Kenneth Trueman | July 2021
View all

Webinars

Watch now

Still bogged down by issues when rolling out next-gen high speeds from R&D to manufacturing?

Leo Lin

August, 2021

NEMs and lab

Watch now

Building and Managing “Non-Stop Networks” to Address Today’s 24x7 Business Reality

Dean Campbell

August, 2021

Service assurance

Watch now

¿Está lista tu infraestructura óptica para la implementación de 5G? Sesión 4

Edgar Fragoso del Carmen

July, 2021

5G transformation
View all

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9

Videos

Success stories

Alternate Text

European operator uses Nova Context to improve trouble-ticket management

Alternate Text

WINDTRE differentiates on ‘top quality’ customer experience with Nova service assurance

Alternate Text

CenturyLink Lumen differentiates enterprise network services on ‘quality’ with Nova Active

View all

Transformations

  • EN
Corporate
Investors
Careers
Partners
Suppliers
Products
Field network testing
Lab and manufacturing testing
Service assurance platform
Solutions
Service assurance solutions
Communications service providers
Wireline
Wireless
Service assurance
Contractors
Managed services, installation and maintenance
Academic and research institutions
Cable MSO (multiple system operator)
Wireline
Service assurance
Network equipment manufacturers
Webscale companies and data centers
Government
System integrators
Technologies
Support
Services
Training
Field network testing
Lab and manufacturing testing
Service assurance
How to buy
Resources
Technical documentation
Promotional documentation
Legal documentation
Videos
Transformations
Contact

Service quality management - Nova Analytics

Empowers service operation centers (SOC) with a service quality management (SQM) application to help manage service quality proactively.

Schedule a demo Spec sheet (PDF)

All products Service quality management - Nova Analytics
Schedule a demo
Success stories Resources Support
All products Service quality management - Nova Analytics
Schedule a demo
Success stories Resources Support
/media/8846/service-quality-supporting-your-move-towards-a-customer-nova-analytics-service-context2.jpg

Supporting your move towards a customer and service-centric organization

  • Creating a pivotal service operational center
  • Reinventing the process and organization based on models such as eTom defined by the TM Forum
  • Creating business and CEM use cases and service quality dashboards
  • Defining new quality indicators and SLAs
  • Providing improved visibility and quality of E2E services
  • Faster identification of service failures and degradations
/media/8829/pictures-icon-making-the-move-from-noc-to-soc-v2.png

Making the move from NOC to SOC

The communications industry is moving towards service quality management (SQM)—a move driven by service operation centers (SOCs). SOCs help break your silo-based organization to better serve your customers and drive your digital transformation.

/media/8831/service-quality-management_monitor-end-to-end-service-quality_analytics4-context.jpg

Monitor end-to-end service quality

  • Monitor E2E service quality indicators from a user perspective including applications such as Facebook, YouTube, Instagram, VoLTE, VoIP, VoWifi, legacy voice as well as special operator services such as USSD.
  • Identify any quality degradations and prioritize service restoration based on the number of impacted subscribers.
/media/8659/service-quality-management_perform-fast-diagnosis-with-issue-demarcation_analytics8.jpg

Perform fast diagnosis with issue demarcation

Provide service issue demarcation (RAN, core, device, user, transport) and escalate trouble tickets to the right teams for further investigation and resolution.

Success stories

All success stories

EXFO & Three UK drive customer experience in all-telco cloud network

Fully virtualized NFV service assurance for Europe’s first full NFV/SDN telco cloud network

EXFO and Zain unlock the value of network data to boost CX and revenues

Together, EXFO and Zain work on 40+ innovative use cases

Analytics-driven 5G launch (with EXFO’s Nova Services)

Working with EXFO’s Nova Services, this EMEA mobile network operator achieved its 5G launch objectives.

Resources

All resources

Language

Type

Legal documentation

Promotional documentation

Technical documentation

Support

Product support

Contact support

You may also be interested in

Check out our newest podcast series

Watch now

Let's stay in touch!

Get the latest network test, monitoring and analytics news!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you.