en
  • EN

Products

Field network testing

5GPro Spectrum Analyzer - RF spectrum analyzer

Lab and manufacturing testing

LTB-12 - rackmount modular mainframe

Service assurance platform

Solutions

Academic and research institutions

Adaptive service assurance solutions

Cable MSO (multiple system operator)

Communications service providers

Contractors

Government

Network equipment manufacturers

System integrators

Technologies

Webscale companies and data centers

Services

Training

Featured Introduction to testing with OTDRs

Field network testing

Brochures and catalogs Be-an-Expert Training Catalog

Lab and manufacturing testing

Brochures and catalogs Be-an-Expert Training Catalog

Service assurance

Brochures and catalogs EXFO Astellia Training Courses

Resources

Technical documentation

Promotional documentation

Solution briefs

Legal documentation

Blog

What is C-band and how will it accelerate 5G deployments By Danny Sleiman | May 2022
The need for a new type of telecom service assurance: adaptive service assurance delivers end-to-end network visibility By Mark Hiseman | April 2022
Reveal the invisible with the EXFO service assurance platform By Kenneth Trueman | February 2022
View all

Webinars

Register now

¿Está preparado para el 5G y los enlaces Ethernet de alta capacidad hasta 400G?

Marcos Vasconcellos

Best practices Optical testing and monitoring
June 14, 2022

Watch now

Session 3/3: Comment accélérer les déploiements grâce à la digitalisation de la mesure optique?

Bahiya Chakiri

May, 2022

Optical testing and monitoring Best practices

Watch now

Monitoramento de Redes Ópticas: A peça faltante no quebra-cabeças de monitoramento de redes de banda larga e 5G

Hugo Mattos

May, 2022

Optical testing and monitoring Best practices
View all

Glossary

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 0-9

Videos

Success stories

Alternate Text

Converge ICT Solutions finds & fixes fiber faults fast with EXFO OX1

Alternate Text

Dynamic anomaly detection with Nova SensAI

Alternate Text

How a 5G operator quickly isolated and resolved RF interference issues

View all

Transformations

  • EN
Corporate
Careers
Partners
Suppliers
Products
Field network testing
Lab and manufacturing testing
Service assurance platform
Solutions
Academic and research institutions
Adaptive service assurance solutions
Cable MSO (multiple system operator)
Service assurance
Wireline
Communications service providers
Service assurance
Wireless
Wireline
Contractors
Managed services, installation and maintenance
Government
Network equipment manufacturers
System integrators
Technologies
Webscale companies and data centers
Support
Services
Training
Field network testing
Lab and manufacturing testing
Service assurance
How to buy
Resources
Technical documentation
Promotional documentation
Solution briefs
Legal documentation
Videos
Transformations
Contact

Service quality management - Nova Analytics

Empowers service operation centers (SOC) with a service quality management (SQM) application to help manage service quality proactively.

Schedule a demo Spec sheet (PDF)

All products Service quality management - Nova Analytics
Schedule a demo
Success stories Resources Support
All products Service quality management - Nova Analytics
Schedule a demo
Success stories Resources Support
/media/8846/service-quality-supporting-your-move-towards-a-customer-nova-analytics-service-context2.jpg

Supporting your move towards a customer and service-centric organization

  • Creating a pivotal service operational center
  • Reinventing the process and organization based on models such as eTom defined by the TM Forum
  • Creating business and CEM use cases and service quality dashboards
  • Defining new quality indicators and SLAs
  • Providing improved visibility and quality of E2E services
  • Faster identification of service failures and degradations
/media/8829/pictures-icon-making-the-move-from-noc-to-soc-v2.png

Making the move from NOC to SOC

The communications industry is moving towards service quality management (SQM)—a move driven by service operation centers (SOCs). SOCs help break your silo-based organization to better serve your customers and drive your digital transformation.

/media/8831/service-quality-management_monitor-end-to-end-service-quality_analytics4-context.jpg

Monitor end-to-end service quality

  • Monitor E2E service quality indicators from a user perspective including applications such as Facebook, YouTube, Instagram, VoLTE, VoIP, VoWifi, legacy voice as well as special operator services such as USSD.
  • Identify any quality degradations and prioritize service restoration based on the number of impacted subscribers.
/media/8659/service-quality-management_perform-fast-diagnosis-with-issue-demarcation_analytics8.jpg

Perform fast diagnosis with issue demarcation

Provide service issue demarcation (RAN, core, device, user, transport) and escalate trouble tickets to the right teams for further investigation and resolution.

Success stories

All success stories

EXFO & Three UK drive customer experience in all-telco cloud network

Fully virtualized NFV service assurance for Europe’s first full NFV/SDN telco cloud network

EXFO and Zain unlock the value of network data to boost CX and revenues

Together, EXFO and Zain work on 40+ innovative use cases

Analytics-driven 5G launch (with EXFO’s Nova Services)

Working with EXFO’s Nova Services, this EMEA mobile network operator achieved its 5G launch objectives.

Resources

All resources

Language

Type

Legal documentation

Promotional documentation

Solution briefs

Technical documentation

Support

Product support

Contact support

Knowledge base

You may also be interested in

Check out our newest podcast series

Watch now

Let's stay in touch!

Get the latest network test, monitoring and analytics news!

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Thank you.