Service impact analysis - Nova Context

Nova Context's service impact analysis module helps operators quickly understand the impact of a problem on both the network and on the services that it delivers—what’s going wrong and how much it matters. Technicians are alerted earlier to issues so they can repair and restore services quicker. Customers can be notified that an issue is known and being worked on—early alerting can help reduce the likelihood of SLA breaches and penalties.

The last thing operators want is to have their customers inform them of a service disruption. They want to be aware of disruptions before they impact customers. Ideally, they want proactive customer notification processes in place to inform their business customers that problems are being worked on before customers even realize problems exist. Nova Context's service impact analysis module informs operators about network problems and who those issues are impacting. Is a disruption affecting a few residential customers or disconnecting an enterprise customer who's losing half a million a minute? Automated warnings are sent to customers, keeping them informed and letting them know that an outage is being worked on, before they even notice it.