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Service impact analysis

Rank repairs according to business priorities, improve customer satisfaction and reduce SLA costs.

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Improve the effectiveness of operations staff by automating service troubleshooting

EXFO Ontology’s service impact analysis (SIA) automatically determines the customer-facing effects of network faults. This intelligence enables communication service providers to deliver sophisticated and complex services to their customers while minimizing the effect of unplanned outages. It enables the effective prioritization of repair activity according to business priorities and accurate customer notifications.

Service impact analysis helps:

Enable the effective prioritization of repair activity according to business priorities

Automate the analysis required to understand the impacts on customers and services of faults in the network and underlying infrastructure

Visualize faults in topological views

Prevent service disruptions caused by unanticipated faults

Link faults to CRM and billing to prioritize ‘fix order by revenue’

Prioritize repair activity

EXFO Ontology’s service impact analysis helps avoid service interruptions caused by unanticipated faults in protection infrastructure. It enables faults to be visualized in topology views for planning that is fault-aware.

EXFO Ontology’s service impact analysis module helps operators quickly understand the impact of a problem on both the network and on the services that it delivers—what’s going wrong and how much it matters. Technicians are alerted earlier to issues so they can repair and restore services quicker. Customers can be notified that an issue is known and being worked on—early alerting can help reduce the likelihood of SLA breaches and penalties.

The last thing operators want is to have their customers inform them of a service disruption. They want to be aware of disruptions before they impact customers. Ideally, they want proactive customer notification processes in place to inform their business customers that problems are being worked on before customers even realize problems exist. EXFO Ontology’s service impact analysis module informs operators about network problems and who those issues are impacting. Is a disruption affecting a few residential customers or disconnecting an enterprise customer who's losing half a million a minute? Automated warnings are sent to customers, keeping them informed and letting them know that an outage is being worked on, before they even notice it.

Alarm automation across complex multidomain networks

Automatically determines the customer-facing effects of network faults to enable the effective prioritization of repair activity according to business priorities. EXFO Ontology’s SIA automates the analysis required to understand the impacts of faults in the network and underlying infrastructure on customers and services.

Key features