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EXFO Worx - service assurance system

EXFO Worx delivers seamless service activation and 24/7 network monitoring via the management of EXFO Verifier performance probes. It controls every aspect of system operation—from the specification of SLAs to scheduling tests, configuring EXFO Verifier settings and creating performance reports.

A complete performance management system

The EXFO Worx software engine is the ideal service assurance and performance management solution for communications service providers (CSPs). Use its web-based EXFO Worx Operations Center to control all aspects of your system operation—from the specification of service-level objectives, to scheduling tests, configuring EXFO Verifier settings, and creating detailed performance reports.

EXFO Worx provides automatic service-level auditing and compliance analysis, real-time and historical reports, integration APIs and storage of performance data. Plan for capacity increases, verify service turn-ups and identify, diagnose and quickly resolve network and service performance issues before your customers are affected.

Carrier-class scalability, reliability and security

EXFO Worx delivers carrier-class reliability and a distributed architecture that easily scales to accommodate worldwide networks deploying millions of EXFO Verifiers. To ensure continuous availability and also maintain both the relevance and accuracy of collected performance data, the system supports full redundancy—easily weathering the loss of individual EXFO Worx servers and EXFO Verifiers through transparent fail-over to designated backups.

EXFO Worx is designed with security in mind. Communication between EXFO Worx and EXFO Verifiers is encrypted to protect sensitive configuration and performance information. Fine-grained, policy-based access controls let network administrators manage which data and system capabilities are available to which users.

Core to edge visibility

With the ability to continuously collect, correlate, analyze and visualize critical QoS and QoE data from the network core right to the customer endpoint, EXFO Worx delivers complete edge-to-edge as well as end-to-end visibility.

Gathering accurate performance statistics that truly reflect the end-to-end performance of any IP service is truly unique. EXFO Verifiers create demarcation points and establish clear service boundaries. Probes are installed in data centers, PoPs and peering points for backbone-based services and directly at customer sites for enterprise services. Administrators can then segment their networks to more easily troubleshoot localized problems and identify root causes of service-performance issues.

Proactive service-level management

Proactive service-level management provides the opportunity to reroute traffic or reallocate resources to avoid costly service-level violations. EXFO Worx software continuously audits collected performance data and automatically compares the results against customized service objective thresholds to warn of at-risk SLAs before a failure occurs. Flexible warning and failure thresholds can be set for individual services, specific customers or both. Operators can receive immediate e-mail, page or SNMP-trap notifications, or monitor the EXFO Worx Operations Center to identify and track hot SLAs and services. Multi-service operators (MSOs), mobile service providers, cable companies and telcos can benefit from guaranteed, measurable and reportable service levels.

Full-service lifecycle support

EXFO Worx software provides a single centralized solution for the entire service lifecycle—from service turn-up, to monitoring and troubleshooting—enabling CSPs to considerably reduce OPEX and grow revenues.

Through a systematic program of scheduled active tests that precisely simulates customer transactions, CSPs easily gain the visibility needed to guarantee service quality, properly implement QoS and cost-effectively roll-out new services—all while keeping their networks running smoothly and at peak performance.

Smooth OSS integration

Your operational support system (OSS) is your vital command point, and, ideally, all of your network elements can be monitored and managed from this central solution. However, disparate systems and proprietary software typically make integration with your OSS difficult—and sometimes even impossible. 

EXFO Worx integrates with your back office to create a turnkey service-level verification environment. Flexible, standards-based interfaces support easy integration with existing provisioning, user authentication, trouble ticketing, data visualization, billing and SNMP-based fault monitoring systems. Our team will work to deliver a smooth and successful OSS integration enabling you to quickly begin centrally managing and monitoring your advanced IP services.

Key features


  • Multiplay converged service assurance
  • Centralized service activation
  • Centralized performance monitoring

EXFO Worx - service assurance system

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