Supporting your move towards a customer and service-centric organization
Creating a pivotal service operational center
Reinventing the process and organization based on models such as eTom defined by the TM Forum
Creating business and CEM use cases and service quality dashboards
Defining new quality indicators and SLAs
Providing improved visibility and quality of E2E services
Faster identification of service failures and degradations
Making the move from NOC to SOC
The communications industry is moving towards service quality management (SQM)—a move driven by service operation centers (SOCs). SOCs help break your silo-based organization to better serve your customers and drive your digital transformation.
Monitor end-to-end service quality
Monitor E2E service quality indicators from a user perspective including applications such as Facebook, YouTube, Instagram, VoLTE, VoIP, VoWifi, legacy voice as well as special operator services such as USSD.
Identify any quality degradations and prioritize service restauration based on the number of impacted subscribers.
Perform fast diagnosis with issue demarcation
Provide service issue demarcation (RAN, core, device, user, transport) and escalate trouble tickets to the right teams for further investigation and resolution.