EXFO Mobile Agent Turns Smartphones into Real-Time QoE Probes

Published on February 19, 2015

QUEBEC CITY, CANADA, February 19, 2015 — EXFO Inc.  (NASDAQ: EXFO; TSX: EXF)  today unveiled its new EXFO Mobile Agent (EMA) application, which turns any smart device into an active probe offering a series of mobile service tests. Unlike other applications that passively monitor user activities on the device, the EMA actively emulates mobile service transactions. This enables operators to proactively determine which service tests to run, when, and at what frequency for an accurate and dynamic view of their network and service delivery performance. This has led to a complete paradigm shift, as operators can now leverage their workforce’s smart devices to automatically capture massive amounts of real-time data at the heart of customers’ quality-of-experience (QoE) window.

The EMA is complemented by EXFO’s new Mobile Service-Experience-Management (SEM) Dashboard that leverages the power and know-how of Aito Technologies, EXFO’s recent corporate acquisition. This new dashboard provides a unified view and powerful analytics engine that correlates service, radio frequency (RF) and device data from all EMAs deployed throughout an operator’s network. Data is dynamically characterized using heat maps providing accurate details of deployed services down to specific regions, cell sites and mobile devices.

“Converting smartphones into active probes gives operators a dynamic real-time view of the level of quality being experienced by their customers,” said Claudio Mazzuca, Vice-President, Transport and Service Assurance Division. “Unlike today’s drive-test campaigns, which are run at certain times of the year and in certain fixed locations, this new methodology enables operators to capture real-time, actionable data anytime at their fingertips. Operators can optimize their service delivery performance by accurately pinpointing and proactively addressing any service-impacting issue before it affects their customers.”

Additional information about EXFO Mobile Agent can be found at EXFO.com, or by visiting EXFO at booth 6K36 (Hall 6) at the GSMA Mobile World Congress taking place in Barcelona, Spain from March 2 to 5.

About EXFO

Listed on the NASDAQ and TSX stock exchanges, EXFO is a leading provider of next-generation test, service assurance and end-to-end quality of experience solutions for mobile and fixed network operators and equipment manufacturers in the global telecommunications industry. EXFO’s intelligent solutions with contextually relevant analytics improve end-user quality of experience, enhance network performance and drive operational efficiencies throughout the network and service delivery lifecycle. Key technologies supported include 3G, 4G/LTE, VoLTE, IMS, video, Ethernet/IP, SNMP, OTN, FTTx, xDSL and various optical technologies accounting for more than 38% of the global portable fiber-optic test market. EXFO has a staff of approximately 1600 people in 25 countries, supporting more than 2000 customers worldwide. For more information, visit EXFO.com  and follow us on the EXFO Blog, Twitter, LinkedIn, Facebook, Google+ and YouTube.