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Careers at EXFO


Technical Support Specialist (F/M)

Rennes, Valencia, France

Job summary


 As a member of the Customer Support Team, you will bring your product expertise (system or telecom) in close cooperation with the R&D teams.


What you’ll do


  • Bring your Telecom or System expertise on probe type ‘passive EPC / Core CS IMS’, as well as on our troubleshooting tools and Analytics products
  • Collaborate with development teams to improve the functionality of our products
  • Bring your Telecom or System expertise to the pre-sales teams, taking into account technical developments and conformities
  • Ensure that the delivered characteristics correspond to customer requirements in terms of telecom or system functionalities
    • participate in the training of Customer Support L1 & L2 teams
    • responsible for the analysis of complex telecom or system issues raised by customers

What we’re looking for

Technical skills

  • Bring your added value on telecom or system issues and your knowledge of 4G / 5G network architecture
  • Knowledge of all the main signaling procedures, protocols, algorithms on a specific part of the network (radio, access, core, applications)
  • Have a good theoretical understanding of Data Networking and telecommunications
  • Master the analogies between all current network technologies
  • Bring a transversal view on the telecom aspects of the product and services.


Required aptitudes

  • Autonomous, rigorous, and flexible and demonstrate a capacity for analysis and synthesis.
  • Solid experience in strong interaction with international customers, and have shown, in this context, an excellent level of communication and leadership.
  • Your interpersonal contact enables you to be recognized by the different teams with whom you work.
  • Ability to work in an environment focused on innovation and team spirit.
  • Passionate, curious and eager to learn.


Must have


Pertinent experience: 5 years of experience minimum in the telecommunication industry working with international customers.

Language requirements: Fluent in English.

Education: Graduated Telecom Science or Information Technology Engineer.


What we are offering :

  • Working on innovating projects with new technologies
  • Multi-site & Multidisciplinary teams    
  • Dynamic and collaborative work environment
  • Modern Workspace
  • AGILE work methodology
  • Career development and mobility inside the Group


Technical Support Specialist (F/M) Rennes, Valencia, France | Posted September 8, 2021

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