COVID-19: As a designated essential telecom solutions provider, EXFO remains fully operational with our employees' health and safety as our top priority.

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Careers at EXFO


Technical Sales Support Representative

Southampton, United Kingdom

Job summary

Based in UK Office, as part of our Customer Service Team your main responsibilities are to provide pre sales support to the EMEA Sales Team with the following duties:


What you’ll do

  • Verifying customer contact details and updating customer database on C4C { Cloud for Customer} and CPQ   
  • Process web requests and inbound calls either directly or transferred to relevant RSM/ Partner
  • Provide product information ie lead times, pricing 
  • Preparing information for Tenders, RFQ’s and RFI’s 
  • Issuing quotations using a CPQ while ensuring the integrity of the C4C database;
  • Manage C4C to ensure all records are kept as up to date as possible
  • Taking part in the follow-up of sales opportunities
  • Responding to customer enquiries and requests rapidly and in a professional manner;
  • Managing customer complaints;
  • Participating in the continuous improvement of our customer service quality.


What we’re looking for

Technical skills 

  • Advance command of Microsoft Office tools
  • High anlytical skills with capability to undesrtand technical documentation and requirements

Required aptitudes

  • Extremely customer-oriented  
  • Ability to sell over the telephone
  • Action- and results-driven
  • Attention to detail
  • Excellent communication and interpersonal skills
  • Outstanding organizational skills
  • Self-sufficient and ability to multitask
  • Positive attitude, enthusiastic and self-motivated


Must have
Pertinent experience:  At least 2 years of experience in a support role and/or customer service
Language requirements: Fluent English, French is an asset
Education:  BTECs/Degree in an Administration/Electronics/Telecom Engineering discipline 

Any other combination of experience/studies will be considered.

Technical Sales Support Representative Southampton, United Kingdom | Posted April 9, 2021

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