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Careers at EXFO

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Professional Services Consultant / Consultant(e) services professionnels

Canada

Montreal, Quebec, Toronto

Job summary:

 

Lead or participate to Professional Services missions that can be delivered either from EXFO premises or in Customer premises.

This mission covers activities such as:

  • Technical assistance on EXFO solution,
  • Network performance and Optimization,
  • EXFO Product training.

 

What you’ll do :

 

  • Execution of professional services activities with the highest level of quality and expertise
    • Lead and coordinate professional services projects, prepare and review all technical materials before delivering them to customers
    • Regular and close contact with customers in the context of the execution of the services,
    • Promote EXFO tools and services during execution of the projects,
  • More specifically on analysis:
    • Analyse network performance and investigate the root cause(s) of performance degradations,
    • Perform on demand analysis on specific issues (new performance degradation, customer complaint...),
    • Provide recommendations to the customer to solve the identified issues (parameter tuning with target value, new network settings, neighbouring plan…),
  • Perform workshops to transfer telecom knowledge and/or knowledge about EXFO solutions to customer’s team,
  • Participate when required to service scoping and dimensioning
  • Contribute to EXFO business development
  • Collaborate with R&D team with requirements and ideas to enable the development of value-added services or new product functionality to increase EXFO offering value.

 

Required aptitudes

  • Excellent communication skills in meetings, conferences and presentations,
  • Business Acumen,
  • Good negotiation skills
  • Results oriented with focus on service quality and customer satisfaction,
  • Team player, open communication and ability to work in international environment,
  • Project management ability, with good reporting to higher level and management,
  • Problem Solving capabilities and ability to influence

 

Must have :

Experience: Minimum 7 years in Telecommunications, on Core Network Performance and Optimization.

Education: Graduated computer science or telecommunications engineer (or equivalent).

Availability to travel on regular basis for missions from couple of days to couple of weeks (2 weeks).

 

Language requirements: Fluent in French and English.

 

Any other combination of experience/studies will be considered.

Professional Services Consultant / Consultant(e) services professionnels Montreal, Quebec, Toronto, Canada | Posted 8 days ago

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