Lead or participate to Professional Services missions that can be delivered either from EXFO premises or in Customer premises.
This mission covers activities such as:
- Technical assistance on EXFO solution,
- Network performance and Optimization,
- EXFO Product training.
What you’ll do :
- Execution of professional services activities with the highest level of quality and expertise
- Lead and coordinate professional services projects, prepare and review all technical materials before delivering them to customers
- Regular and close contact with customers in the context of the execution of the services,
- Promote EXFO tools and services during execution of the projects,
- More specifically on analysis:
- Analyse network performance and investigate the root cause(s) of performance degradations,
- Perform on demand analysis on specific issues (new performance degradation, customer complaint...),
- Provide recommendations to the customer to solve the identified issues (parameter tuning with target value, new network settings, neighbouring plan…),
- Perform workshops to transfer telecom knowledge and/or knowledge about EXFO solutions to customer’s team,
- Participate when required to service scoping and dimensioning
- Contribute to EXFO business development
- Collaborate with R&D team with requirements and ideas to enable the development of value-added services or new product functionality to increase EXFO offering value.
- Excellent communication skills in meetings, conferences and presentations,
- Business Acumen,
- Good negotiation skills
- Results oriented with focus on service quality and customer satisfaction,
- Team player, open communication and ability to work in international environment,
- Project management ability, with good reporting to higher level and management,
- Problem Solving capabilities and ability to influence
Must have :
Experience: Minimum 7 years in Telecommunications, on Core Network Performance and Optimization.
Education: Graduated computer science or telecommunications engineer (or equivalent).
Availability to travel on regular basis for missions from couple of days to couple of weeks (2 weeks).
Language requirements: Fluent in French and English.
Any other combination of experience/studies will be considered.