COVID-19: As a designated essential telecom solutions provider, EXFO remains fully operational with our employees' health and safety as our top priority.

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Careers at EXFO


Network Technician / Technicien(ne) en réseaux

Quebec, Canada

Summary of the position: As a Level 2&3 Network Technician, you will provide IT support for the company's employees as a team.


  • SCCM Administrator (Packaging, Updates, Deployment, Imaging, Compliance-Monitoring)
  • Desktop and Application Deployment Administrator
  • Managing images (Windows 10) and their deployment (on-Prem and cloud)
  • Active Directory (AD, AAD), GPO, and in-house scripting management
  • Provide remote and telephone support to the company's employees in several locations in Quebec and North America.
  • Troubleshoot problems and perform hardware and software updates.
  • Following interventions with users, ensure the follow-up of requests and ensure compliance with procedures.
  • Implementation of procedures and documentation of problems and ensure adequate documentation and quality control of services and equipment.
  • Complex problem solving and special projects.
  • Maintain software and hardware inventory.
  • Follow IT security and compliance rules. 
  • Knowledge of the Linux and Apple environment is an advantage.

What we're looking for

Technical Skills:

  • Experience with ticketing system. (Service-Now Knowledge, is an advantage) -
  • Knowledge of the O365 Environment is an advantage.
  • Knowledge of the Linux and Apple environment is an advantage.


Skills required:

  • Be Customer service oriented.
  • Autonomous and motivated.



Experience Requirements:  More than 5 years of experience in large-scale IT support and Network Administrator.

Language requirement:   English (French is an advantage)
Training:  DEC in computer science or higher.




Network Technician / Technicien(ne) en réseaux Quebec, Canada | Posted 1 day ago

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