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Field System Engineer

Richardson (Tx), United States

Job summary:

You will contribute to the implementation / support of EXFO Telcommunication Monitoring Solution. During the project you will work in collaboration with the project manager and the technical teams of the customer as a resident engineer

 

What you'll do: 

 

  • Oversee the technical analysis and the validation of the solution 
  • Prepare all the documents needed for the integration/implementation of the solution
  • Provide support to the customer teams on operation and troubleshooting of the solution
  • Prepare all the documents needed to integrate the solutions into the customer environment,
  • Execute end-to-end integration & are responsible for the validation, the acceptance of the solution and the respect of the schedules agreed with the client,
  • Carry out the investigations required for the resolution of the incidents by relying on superior support teams.

 

Job Requirements:

  • 10+ years experience in a client-facing technical role.
  • A demonstrated history of customer focus and empathy, including the ability to diplomatically address customer concerns and provide feedback.
  • Experience troubleshooting applications including the ability to experiment with software and telecommunications systems, reproduce customer reported behaviors and communicate these to engineering, support and sales.
  • Experience working collaboratively with team members in different geographic locations and time zones.
  • Experience working in an Agile / Scrum environment
  • Strong problem solving and analytical skills
  • Candidate must have good written and oral communication skills, be a fast learner.
  • Ability to lead discussions on technical issues and drive toward resolution
  • Able to explain and define complex issues within a business setting

 

Technical Skills:

     Must Have:

 

  • Proficiency working in Linux based Operating Systems.
  • Working knowledge with openstack, heat templates, and Azure AKS.
  • Hands-on experience with  Continuous Integration Continuous Deployment (CICD)
  • Working knowledge with DevOps, mainly Docker, Ansible, virtualization, Kubernetes and microservices.
  • Familiarity with SIP and IP Telephony protocols and the use of packet capture tools (e.g. Wireshark) to identify irregularities.
  • Exceptional skills with Python and Linux Shell (BASH, CSH, SH, KSH) scripting.
  • Understanding of networking protocols TCP/IP, UDP, TLS, SSH, RTP, SIP, HTTP, DNS, NAT, and syslog.

 

Even Better:

 

  • Familiarity with 5G call flows and 5GC SBI components.
  • Familiarity with Kafka, Elastic, Spark, and MariaDB.
  • Knowledge of WSO2 Identify server, LDAP, and single sign-on.
Field System Engineer Richardson (Tx), United States | Posted 5 days ago

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