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Careers at EXFO


Customer Service Technician

United Kingdom


Based in the UK, and as part of our Customer Service team, your main responsibility is to provide administrative support inside our Customer Service Team, serving EMEA customers.

More specifically, your duties will consist of the following tasks:


•           Perform entry of RMA {Return Materials Authorisation} customer orders and service centers orders;

•           Send order confirmations to customers;

•           Enter special orders to the administrative department;

•           Correct orders (credits and debits for corrections of taxes and fees);

•           Prepare documents for delivery of repairs equipment;

•           Liaise with other departments to ensure the Customers RMA is completed within a good time limit

•           Ensure replacement at the reception;

•           Participate in various improvement projects.


You will also be required to perform any other task related to this position. 

  • Good ability to work with computer systems;
  • Attention to detail
  • Data entry

Knowledge of SAP { asset}

  • Detail oriented
  • Outstanding organizational skills
  • Self-sufficient and ability to multitask
  • Versatile
  • Able to work in a fast-paced environment
  • Team player

Positive attitude, enthusiastic and self-motivated

  • Diploma/ NVQ in Customer Service (asset)
  • At least 1 years' experience in a clerical position in a worldwide environment.(asset)
Customer Service Technician Southampton, United Kingdom | Posted 7 days ago

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