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Careers at EXFO

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Customer Service Representative

Québec, Canada

RMA management:

  • Communicate with customers and ensure a great customer experience.
  • Perform RMA (return merchandise authorization) entries, as well as simple order entry;
  • Carry out changes in the status of the various services, release RMAs for shipment;
  • Send RMA and order confirmations to customers;
  • Make RMA corrections (credits and debits for tax corrections or other);
  • Follow up on files by ensuring proper coordination between the various EXFO departments;

 

  • Participate in various improvement projects.

 

Service management

  • Withdrawal of products or service items that are at the end of their life
  • Management of price lists for service and parts,
  • Creation and communication of procedural documents
  • Repair / maintenance / upgrade cost assessment
  • Communication with resources from various internal departments

 

Comfortable working with computer systems (SAP an important asset)

Familiar with the operations and workflow of service facilities and service tools / infrastructure (asset)

Knowledge of the field of optical fiber (asset)

 

Education: College diploma in administration, international business or any other relevant discipline.
Relevant experience: 2-3 years of experience in a similar position

 

 

 

 

Customer Service Representative Québec, Canada | Posted 12 days ago

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