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COVID-19: As a designated essential telecom solutions provider, EXFO remains fully operational with our employees' health and safety as our top priority.

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Customer Service Representative

Beijing, China

Based in Beijing, as part of our Customer Service group, the primary task of the Customer Service Representative (Beijing) is to ensure a liaison between the internal/external customers and the Chinese-market, also be required to work in close collaboration with the sales force, participate in maintaining excellent customer service.

 

More specifically, the duties will consist of the following tasks:

  • Processing customer orders in our SAP system
  • Ensuring appropriate follow-up and updates of these orders with customers
  • Coordinating activities and internal follow-up with other department involved in the order processing, i.e. Sales, Planning, Credit or Logistics based in Canada and/or in other countries.
  • Responding to customer enquiries and requests rapidly and in a professional manner
  • Managing customer complaints
  • Participating in the continuous improvement of our customer service quality
  • Logistics managemet on demo 

 

 

Customer Service Representative Beijing, China | Posted 9 days ago

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